OMTechReviews of omtech.com

Awesome, customer service. Everyone was super helpful and super nice and were able to help immediately.

I’m digging it. It really helped me step up my game.

He was very helpful. I'm not the smartest guy but he got me where I needed to be with my laser alignment and explained it in a way to where I'm confident in being able to do it on my own now. 5 Stars and multiple high fives to my guy.

I've had my 80 watt machine for over a year & a half now & I absolutely love it. It worked out of the crate and was easy to set up. It is set up in my basement. I've had no issues with the machine so I can't speak to how their tech support is. (If I ever had to use their tech support and it was satisfactory, I'd give them a 5-star rating) I've added a few upgrades such as: new exhaust, camera, new air assist, & interior lights. Everything is working great. I believe in this machine so much that I've become a demo room host for OMTech machines so that I can share my experiences and pleasure that I have had with the machine with potential laser purchasers. This has been a very worthwhile investment. I highly recommend this company for anyone thinking of purchasing a laser machine.

I am very satisfied with my new Omtech AF2038 60w laser machine! It arrived super quickly, and the customer service has been excellent. I had a small issue with the chiller at first, but they resolved it right away. The machine is working great, and we are still learning, having moved on from our previous laser (GW) to embark on this new experience. I hope it will be very productive!

Thanks for the files I have had one of your 80 watt lasers for a while it's still going strong

Purchased 2028 100w. Received broken laser tube which was replaced with no issue. Service is good response time is fair. Three main issues with with lase mech. 1; noway to stop oder as none of the doors or lid seal. 1/8 inch or larger gaps. no seals on pass thru slots. 2; no camera on laser. For the price of the system you would expeck a camera. 3; Honeycomb Working Table is totally useless to to me. It is so rough it scratches It scrtches acryic and wood projects.

Absolute junk. Never worked out of the box. Some of the issues "may" have been caused by damage in shipment but the company refuses to assist with any replacement. They keep asking for videos of the internal workings of the product which can't even be sent via the method they are asking, Email. Junk Junk Junk. I believe they are "running out the clock" to get past the 30 day return window. They have stated they cant replace it because it is now "used". Terrible product and terrible company. I would give negative star if that were possible. Components seem to be cheap chinese poor quality junk.