OMTechReviews of omtech.com

I got my K40 laser engraver delivered and it it was easy to get started. I ended up having to realign the gantry because it was off square with the rails by 3/8 of an inch across the 14 inches. After that I realigned the laser and been making signs and tags every since. Seems to be a great quality machine. Definitely value for the price!

The laser and equipment provided has function well and as described. One package went missing in transit. That was resolved quickly and without stress witha replacement

I bought an OMTech CO2 laser machine, and it’s nothing but a pile of poorly built, unreliable garbage. The machine’s mechanical structure is constantly falling apart, with parts breaking or malfunctioning after just a few uses. The whole product feels cheaply made – it’s clear that OMTech is just reselling low-quality Chinese machines under a fake “American” brand name. Their customer service is just as bad as their product. Whoever pick up the phone call cant even speak proper English, I tried reaching out after multiple breakdowns, but they were slow to respond and offered no real solutions. It’s clear they don’t care about their customers once they’ve made the sale. If you’re considering buying from OMTech, save yourself the hassle – you’re better off getting a more reputable brand. These machines are just eBay-junk that’ll leave you frustrated and out of pocket.

I purchased a new laser and water chiller about 3 months ago. Their customer support can be lacking but they are somewhat responsive. My water chiller died nearly a week ago and I've been attempting to get some information on what I can troubleshoot, if anything. In multiple emails they don't actually tell me anything to check with the exception of checking the coils for a leak. They proceed to tell me I can take it to an HVAC company, get them to fix and refill the unit and they will reimburse me. This unit is less than 3 months old mind you. If I were to do that, my local HVAC company is booking 2-3 weeks out. That means I'm out of a working machine for close to a month. I've asked about the warranty and refund policy on the last few emails and they do not bother to respond to those questions. I'm well aware of their warranty, I just want it refunded at this point so I can purchase a unit that is quality. After speaking to a few people, they've had similar stories and I'm not convinced I will be getting that refund. Unfortunately I'm forced to put them on blast until they honor their warranty.

I order 4 patterns from OMTech. I received 1 out of my 4 patterns. When I notified them of this, I was immediately sent the other patterns. They then followed up to make sure that I was satisified with the patterns. There tech support is great. I will definitely tell my friends about them.

I absolutely love my polar. It works great, cuts through wood and acrylic like butter. Great value for the price.

Always you responding to the email

Not happy with refurbished fibre laser. Does not function as it should