George P.
The K40 was packed so well
The K40 was packed so you could drop it off the Empire State Building and it still work. All the documents were great and explained how to hook up everything. All is working great

We garnered over ten years of experience in the laser engraving industry before launching OMTech out of Anaheim, California. We believe in US-based customer service and technical support, so our skilled laser technicians and 30-year industry veterans are here to solve customer problems efficiently and effectively. This brand has grown into the largest online seller of laser engravers. Our mission: to make quality laser machines accessible to all.
OMTech (omtech.com) has 443 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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443 approved reviews, newest moderated first
George P.
The K40 was packed so you could drop it off the Empire State Building and it still work. All the documents were great and explained how to hook up everything. All is working great
lina B.
We ordered replacement tube various times and everything single time it arrives broken. When you call to ask to use a different form of shipment or if they are send the package overnight because of our urgency they say no. It is worst company and product!!!
Response from OMTechNov 27, 2024
Hello Lina, We apologize for any inconvenience when it comes to our policies and producers. We usually do not offer overnight/2nd-day air shipments for laser tubes, as the carriers usually handle the item in a manner that breaks the laser tube. As of `11/27/2024 our CS escalation team is handling your request for immediate resolve. Thank you! OMTechLaser Customer Support
RCA
Buy Omtech laser products! I purchased a K40 and have been very satisfied with their support!! 2 yrs after my initial purchase, still going
Lucia G.
Compramos una maquina Omtech laser y se averio a principios de octubre Todavia no hemos podido arreglarla, pues el servicio tecnico on line no para de pedirnos siempre los mismos datos, pero no consigue arreglara
Response from OMTechNov 27, 2024
Hola lucía, Pedimos disculpas por el retraso en el servicio. Se le envió una solicitud para obtener más información sobre el pedido. Por favor responda lo antes posible para obtener ayuda. ¡Gracias! Atención al cliente de OMTechLaser
Sam S.
WHAT ARE YOU TALKING ABOUT??? I DIDN"T BUY YOUR MACHINE!!!
Response from OMTechNov 27, 2024
Hello Sam, We apologize for any inconvenience. Please note our system will only invite guests to leave a review who have purchased from us. Our sincere apologies again for any confusion. Thank you! OMTechLaser Customer Support
Jeff R.
OmTech is great, website is so user friendly, I have an OmTech 50w Fiber laser and absolutely love it. These are going to be my go to from now on, just starting my business and I plan on buying either a 80w or 100w Co2 laser next. Keep up the awesome work guys!!!
Heather S.
Fast shipping. Product as described. Sent user manual immediately after purchase.
amievl_180
customer service actually calls back,