OMTechReviews of omtech.com

Pre-sale: Quick answers to my questions Shipping: Fast, Good tracking, Good Packaging Price / Performance: Very good

i wrote a email, showing a video that my machine was incomplete, and i was literally ignored by your costumer service agent kathy.

Fast delivery on my fiber laser. It was easy to set-up and operate!

your web site is hard to navigate. I tried to download one of the free designs and never got it to work. make it easier and more understandable.

So have had my Polar going on a year. There have been some small issues, nothing major in that time. I should add I bought a returned unit that was in good shape. 6 months warranty. When getting it there are upgrades that need to be made and some that just make using it better and easier. Things I think shouldn't have upped the price that much if they came out of the box. Those are the red dot, controller panel, and better designed lens holder. Air assist leaves a lot to desire so that could have been better also. They also unknown why put the ammeter in the back under the moving tube so you really can't see it. Why ????? Overall tho its cut and engraved good. Support has been okay. Nothing to hold a parade for. Its email and its slow and aggravating with the back and forth and sometimes they request really stupid stuff. Whether its a stall tatic or lost in translation who knows but they. Would I recommend it, yea.

I felt listen to and they strived really hard to make sure they understood my issue. And then when I didn't truly understand what I was supposed to be doing they re-clarified to make sure that I understood what I needed to do on my end. Some of the best customer service that I've ever had if I'm going to be completely honest!

First I would like to thank the team for postponing my call a couple of times. I ended up figuring out the issue on my own but I did gain some wonderful insight from Edward. He answered all my questions no matter how mundane. Thank you

Excellent customer service, speedy response and delivery of my order made all the difference in the world. As a small business, OMTech really came through for me and I couldn't be happier with my experience.