OMTechReviews of omtech.com

The support team has definitely gone above and beyond. They resolved a mishap that occured quickly and professionally. Not only did they email me but they also had a representative call to help with the situation. In a day in age where it is so frustrating to have to deal with AI support bots, it was very reassuring to be able to speak to a human being!

The representative was empathetic and understood my needs.

Easy to order answered all of questions. Now that I have the machine they still answer all of my questions. They are professional on the phone. I have no idea why I have not traded up sooner!!

EXCELLENT COMPANY TO WORK WITH, GREAT EQUIPMENT AND SERVICE

Brandon never gave up, he worked with me to find the root cause of the problem.

Ordered on 3/12/25 received it on the 15th and found that the power cord was wrong called and was told they needed a picture so sent pictures and was advised they would send a replacement also found they didn’t ship the rotary tool so reached out the next morning and was told “we will send one out” about a week goes by and the rotary shows but no cord. So I went and bought a cord and started setting up the laser after using it for two hours started having issues which come to find out the power supply was bad😡 so another call for a replacement. So after that I was supposed to receive a shipping label which I didn’t so another call…when the support person said I’ll see if I can get a hold of whoever issues the label..I said what does that even mean! Please get a supervisor…once I got through it took 3 mins to get the label. So on to the replacement unit after waiting 5 more days I get it setup only to find this unit was faulty as well (over heating) so back on the phone which it was my intention to get a refund but after taking with the support team he convinced me to give them another chance….and they could get a replacement right out if I let them put a credit card hold on my card..if it gets me to get it faster sure…..so that wasn’t true…so all they did was create a shipping label that fedex hasn’t picked up yet🤦🏻‍♂️ sent an email trying to find out what was going on to get a reply saying I’ll see if I can find out. I really can’t be the only one who has gone through this. I’m sure I’m missing some more issues I’ve had with them but it’s so frustrating!

Ordered a laser that was in stock according to online website. They allowed me to pay in full. Next day I received email saying my unit was a presale unit and that it would be about a month before they get it. I asked them then to do right and upgrade to a machine that was truely in stock. They weren’t willing to do anything but 100 credit . They are refunding my money but time is money and 100 dollars doesn’t cover30 days of no laser. Sorry we will not be doing business with Omtech lasers.

The overall service was great. I was able to get my laser back up and running. The speed of the communication was terrible. Only one or two emails in the middle of the night mad for a extremely slow experience that took way longer than it should have.