OMTechReviews of omtech.com

Fast and problem solving assistance

Ran into a couple little issues involved in a crack tube. But the staff an omtech, pulled through nicely after using the machine. It's a very smooth operation. I'm glad I made the choice. I just wish the problems that arrived weren't there. So far I would recommend

Bought the machine 1 year ago. Have only been able to use it a very few times. Can NEVER get the focus correct. Gave up and bought 3 new X-Tool lasers instead. They all have auto focus. Now, Omtech comes out with the very same machine as the one I purchased with autofocus. I'm stuck with a dead rock.

I've been asked twice to leave a review for my order despite not receiving it yet so unfortunately it's not good. This is the timeline of your truly shocking service FROM EVRI We've got it 15:45 - Mon Jun 02 We've collected your parcel - YOU PROCESSED MY ORDER SAME DAY SO I THOUGH EXCELLENT I'LL GET IT SOON - HOW WRONG COULD I BE 03:29 - Wed Jun 04 We're processing your parcel at our hub 11:04 - Thu Jun 05 Your parcel is at our local depot and on its way to you 07:14 - Fri Jun 06 Due to the size of this parcel, We've arranged for it to be delivered with a specialist Evri courier and it will be delivered on the next working day 07:14 - Fri Jun 06 We're sorry, your parcel has been delayed. We'll update your tracking when it's on the way on the next working day - I ASSUME YOU EVRI MONDAY AND TUESDAY OR DO THEY JUST BLANTANTLY LIE 14:20 - Fri Jun 06 Your parcel is being sorted at the senders local depot - WHY HAS THE PARCEL BEEN SENT BACK TO THE SENDERS HUB? 14:02 - Mon Jun 09 We're processing your parcel at our hub On it's way 06:38 - Wed Jun 04 We've got your parcel and We're processing it for you 04:21 - Thu Jun 05 Your parcel is at the delivery depot and we'll let you know when it's out for delivery 15:30 - Mon Jun 09 We've got your parcel and We're processing it for you 05:29 - Tue Jun 10 Your parcel is at the delivery depot and we'll let you know when it's out for delivery On it's way 10:42 - Thu Jun 05 Your parcel is on its way to you today - OH NO IT ISN'T 10:44 - Thu Jun 05 This parcel is bigger than we expected, so a specialist Evri courier will need to deliver it. We're sorting this now and We'll update your tracking as soon as it's on its way - WHY HAS IT TAKEN 4 DAYS FOR EVRI TO REALISE THAT THE PARCEL WON'T FIT INTO A CAR. SURELY YOU KNEW THE SIZE OF THE PARCEL WHEN YOU COLLECTED IT? Update on your delivery 10:27 - Wed Jun 11 Your local courier will deliver your parcel between 10:30 and 12:30 today 11:32 - Wed Jun 11 We're sorry we haven't been able to deliver today. We'll update your tracking when it's on the way on the next working day - I DO NOT BELIEVE THIS FOR ONE MINUTE This was an important part we needed for a machine. Had we known Omtech used Evri before we placed the order we would never had ordered from you. We're a small business and your truly shocking service and resulted in us having to cancel a number of orders. We had an urgent large order that needs to be dispatched by Friday 13th. Your support team were aware of this and agreed to send a replacement out if my part hadn't arrived by Tuesday 10th. True to their word Tuesday came and they arranged for a new order to be raised. Great we thought they'll send it next day delivery as they know we urgently need the part. Oh no they've dispatched it via Yodel who are worse than Evri who say that delivery normally takes 3-7 days, although there may be occasional delays due to the carrier's high volume of orders. My question to Omtech is simple, if you value your reputation and value your customers why do you use two of the worse courier services in the UK? We're planning on buying two new laser machines next month when we move into new premises, Omtech were at the top of our list. Sadly now you not even being considered. If you cut costs on courier services, what else are you cutting costs on. The money you spend on marketing your products has been let down by your delivery.

So what made me choose your product is the company i used to work for had a OmTech pro 2440 which was having issues i called describe the problems and i wasn't even the person that purchased the product but tech support went above and beyond to help me having no previous laser experience needless to say i felt overwhelmed but the customer support was amazing so when it was time to purchase a laser i knew which company had won my business and now i can't wait to upgrade and get a bigger format thank you for an amazing product and amazing service

I’m very new to the laser community. Honestly had zero idea on how to operate or do anything but within 2 days I was cutting test designs for my new shop. A week later now I feel like a laser operator now. It was super easy to learn. Once you stumble across something you adjust it once and then you got it. I didn’t read the manual. I just watched youtube videos and chatgpt will be your bestfriend getting thru the bumps in the road. Shipping was also amazing. It was very secured. If you dont think the laser will fit in your house, the legs detach making it be able to fit thru anything doorway. High recommend using a furniture dolly to move thru your house! All in all its been a great experience from ordering to shipping to setup to operating.

I still haven't received my order

Total trash Company. After having the machine for a month it never worked a day. Tech support have no clue about fixing the issue. The machine did not come with any set up instructions or videos (not even on YouTube or their site). I ordered a machine with a powered z axis which it came without and when the laser was turned on it would shut down the machine. I scheduled a zoom meeting to point out the issue and after 10 mins after the meeting was to start is when the tech came on to say we will send you a new machine, to which I declined. After asking for a return I was told it would be picked up on Monday, so I took the day off this is now Thursday. Todays email is saying I need to provide a forklift to get it on the truck.