neakasa.comReviews of neakasa.com

The litter box has been with us for about 2 years now. No issues just sensor degrading from having 5 cats using it! But overall great litter box!

I had an issue with my M1 automatic litter box after owning it for about a year, and unfortunately, purchasing through Amazon made it difficult to get the help I needed regarding the warranty. However, the moment I contacted Neakasa directly, my experience completely changed. Their customer service was absolutely exceptional. They were extremely responsive, quick to reply, and genuinely committed to helping me resolve the issue. They not only walked me through the troubleshooting process but also sent me helpful videos that made it much easier to understand what needed to be done. Even when replacement parts were needed, they were incredibly helpful and supportive throughout the process. Thanks to their guidance, I was able to fix the litter box, and I truly couldn't be happier with the level of service I received. It's not often that you come across a company that is this responsive, patient, and dedicated to making sure its customers are taken care of. I would genuinely recommend Neakasa to anyone considering purchasing one of their products. The customer service alone has made me feel confident in choosing this company, and I’m very grateful for the care and support they provided. Thank you, Neakasa, for such an amazing experience!

I dont write many reviews, but my experience with neakasa has been super quick and responsive. Thanks to the team for you great support in providing me with the replacment component solution.

I've had my Neakasa litter tray for almost 2 years and I recommend it to anyone looking for an automatic litter tray. I have two big ginger boys and they really enjoy the open top style! It was the biggest selling point for me and it's fantastic value for money.

This company is really good. I bought a pet grooming machine from them. Amazing product. I definitely recommend. I have been using it for 2 years and would definitely recommend to anyone. Best decision I made. Their customer service is amazing. I sent them a message and not even 10 minutes later they replied and sorted out my enquiry. Definitely recommend

★★★★★ Love this litter box! It’s easy to use, works great, and makes keeping up with litter so much easier. With two cats, it saves a ton of time and keeps everything much cleaner day to day. Definitely one of my favorite pet purchases!

If it works, the product works well. If it doesn’t work, the helpdesk is very responsive—genuinely top 5 of the support services I’ve come across in my life. However, the M1 2024 did have some teething problems which caused issues with stuck cat litter, leading to mechanical problems with the doors and tray. I believe these have all been addressed by the updated version of the unit, which is again testimony to the responsiveness of the company. Buy the latest version, not the older one.

Their customer service is 5-star! Very timely response and information to fix my issue. Their P1 Neakasa Pet Grooming KIt & Vacuum has been a blessing for us and our 11 Maine Coon cats. They always look terrific when groomed by the Neakasa. The vacuum is a truly great addition for catching all the cut hair. Bravo Neakasa!!