neakasa.comReviews of neakasa.com

I've been using a Neakasa M1 for more than a year now. I ran into a few issues and reported them. We went back and forth trying a few troubleshooting steps, but ultimately concluded that my unit had a sensor failure. They didn't show any hesitation in resolving the issue and quickly sent me a replacement base. No need to sent the old unit back (useful for replacement parts in the future, if needed). The new base fixed the issue right away. ​Unfortunately, I had to store the unit away for over a year after my cat passed away. When I welcomed some new kittens last month, I couldn't get the app to connect to my account. It turned out to be cached app data on my phone. Once again, Neakasa responded within 24 hours. It’s clear that they genuinely care about customer satisfaction and standing by their products.

We love our Neakasa robot litter trays, they work amazing with 6 Maine coons. The customer services is fantastic always a quick response and they are always happy to help with any enquiries! Overall a fantastic company I would definitely recommend.

I LOVE my neakasa and so do my two rescued kitties!! I recently had an issue with the main motor and I reached out to neakasa and Serena helped me out tremenendously. I was very stressed out about the litter box because of my cats and she was able to get me a full replacement. She is an angel sent from above!! She was kind, helpful, patient, And overall a great human being who understood me and my family. I cannot thank her enough and the neakasa team!!!

Serena helped me find the replacement parts I needed within a hour of sending the email to the Neakasa agent support. Her speedy communication and solutions helped me realize I had chosen the right company to work with for my pet grooming needs. I can't speak highly enough about how efficient and kind Serena has been and I highly encourage everyone to purchase from Neakasa. My P2 pet vacuum is amazing and helps reduce pet hair in my home 10 fold. Thanks again Neakasa.

i had a problem because i lost the charger of my product, the help service was very fast and they helped me in a very good and kind way ! im very happy with the service ! really good !

Customer support is great and were responsive and sympathetic to an issue I had after 2 years of ownership. They resolved my issue when the retailer would not. Cats love it and very simple to use.

It really just works. 2 years since I bought a Neakasa M1 and it still works every day with just cleaning and new bags. It's really well-designed and isn't as finicky as the other automatics I tried before. I can tell it's been well-tested by cat-loving people and they worked hard to make it easy to live with. No special litter as long as it clumps. No additives or filters to replace. It contains messes and smells, and I can trust that the app will notify me if it needs a litter refill or a bag change, so I can really just forget about it. I also appreciate that the app is straightforward and doesn't have any bloatware, and the Neakasa customer service team are super helpful with orders. Great job, y'all!

They responded to my problem in a timely manner. I had sensor trouble after two years and they were willing to help me out.