neakasa.comReviews of neakasa.com

I am very disappointed with Neakasa’s customer service and the way my return has been handled. I purchased a Neakasa P2 Pro 5-in-1 Dog & Cat Grooming Kit (Order ID: NK1359EU). Unfortunately, my cat is very scared of the vacuum noise, so the product was not suitable for my situation. I contacted Neakasa to request a return. Neakasa told me to return the product to their warehouse in Germany and stated that I would be responsible for the return shipping costs. I asked them beforehand about the expected shipping cost, and they told me it would be approximately €15–€25. I followed their instructions and paid around €20 myself for the return shipment from the Netherlands to Germany. The package was successfully delivered to their German warehouse on 5 October 2026 at 11:33, according to DHL tracking. I immediately contacted Neakasa and provided them with the delivery information, asking them to confirm receipt and process my refund. Since then, I have received no proper response or confirmation. This is extremely frustrating. I have already paid approximately €20 for return shipping, and I am now also waiting for approximately €95 in product value to be refunded. In total, around €115 is currently tied up because of this return. What makes this worse is that I followed their return instructions, used their provided warehouse address, paid the return shipping myself, and the package has been confirmed as delivered. I simply expect Neakasa to acknowledge the returned package and process my refund as promised. Very disappointing customer service. I would not recommend buying from Neakasa if you expect a smooth and reliable return and refund process.

Do not buy from them! While the litter box works fine, their customer service is just horrible! If your cat refuses to use the litter box ( mine is just terrified and wont go near it ), you have to pay for the return shipping and if you, God forbid, threw away the box, they will deduct the original box coast from the refund! Who charges for a box??? Very unpleasant experience, this company needs a better customer support

My cat refuses to use it and I am returning. If they used it I would have kept it. Even though their website says full refund for any reason within 30 days that’s not really the case. I need to spend hundreds of dollars on return shipping so I am not really getting a full refund. Apparently the only way you can get a full refund is if the product was defective. I would never order anything from this company again! Avoid at all costs if you have any doubt about ordering because you will not get a full refund. They also hide negative reviews on their website. I submitted a review several days ago and it’s not posted.

I have two boxes from this company. The 1st model amazing the second model I've had nothing but issues. CUSTOMER SERVICE IS HORRIBLE. Service is actually non existent.. The amount of times they want me to work on this box like I'm a Neakasa employee technician is terrible. I can no longer recommend this Company.

Avoid Avoid Avoid !!! Absolutely terrible product & terrible company We foolishly bought 4 at the cost of £2000 Within 5 weeks the problems started & customer services is a waste of space. They do a copy & paste reply message and dont deal with your problems Repeatedly asking for serial numbers over & over and videos of the problem They dont honour your warranty I have been constantly emailing for 17 months and again they are now asking for serial numbers ! Their favourite thing is reply on trustpilot to negative feedback asking for more details & to contact them for the whole saga to start again There is a group on FB that almost every member is having problems with them and every member say they have been scammed As expected fobbed off reply !!! You HAVE had all serial numbers multiple times !!!!

I didn't even buy one. I tried to. But they were out of stock, specifically for my country. No preorders available; just ask them to notify you when they're back in stock. Oh wait, no, that's just a joke button. You can't actually get them to notify you when they're back in stock. Try to buy the same model but for a different country; well, you can add it to your cart, but then you can't order it of course. So you give up. But wait! Now you can get inundated with harassing emails about the product you weren't even allowed to buy because you left it in the basket. Try to unsubscribe and it takes you to a page that DOESN'T EVEN LOAD! Thank you so much for the hell you have gifted me neakasa, without me even needing to buy anything.

“I bought the N3 robot vacuum, but unfortunately it never worked properly. It constantly stops and says that something is blocking it, even when there are no obstacles at all. I recorded the problem and made a complaint, and to their credit I was sent a replacement without any issues — good customer service in that regard. Unfortunately, the new one had exactly the same problem. It maybe drives one meter before stopping again and reporting an error. Because of this, I do not use it at all, which is really disappointing when you have spent so much money on a product that does not work as promised. Sadly, I cannot recommend this brand of robot vacuum cleaner.”

Since I got the Neakase N3 robot, it has been unreliable, always complaining about bumpers being stuck (and they were not), intermittently not showing map position. Now it's stopped working after a few months. Neakase support asked for proof (which was provided). Robot was bought through a reseller (new) who appears to have gone out of business. Neakase refuses to help, and does not want to respect the product guarantee. Best never to purchase Neakase products.