neakasa.comReviews of neakasa.com

The litterbox has been a life saver for me! It’s extremely convenient, quiet, and great at masking odors. The only problem I have is it can be more difficult than a traditional litter box to clean, but the positives much outweigh the negatives. Customer service is also extremely helpful!

My infra sensor had been giving me problems by falsely indicating that the waste bin is full. Contacted their support team, and am so amazed by their swift response and satisfactory resolution to the issue! Even though the warranty had expired, they replaced the sensor for me at no cost! Excellent after service.

I had a minor hiccup with my year-old M1. I emailed support and heard back within an hour! My entire issue was resolved, over email, within a day. Love this device and will use it as long as I have cats. P.S. told a friend about it and she bought two for her two cats! Also loves it.

Our cat has been using the Neakasa M1 for 2 years. We've always wanted to try a litter robot to have a well-maintained litter box for our cat, but all of them were enclosed. Our cat would never use an enclosed litter box, so we are thankful to the M1's designers. We had initial problems with the region during setup, the liners leak during the cleaning rotation, and most often we get a "full wastebin" error or the wastebin door gets stuck due to dirt getting on the sensor during cleaning. We are still rating this 5 stars as the support for this machine is excellent. They reply immediately and provide us with all the support we need, including additional parts we requested like the lining sticker. It fully became unusable recently as the sensor turned white for reasons we are unsure of, but once again the support team is helping us promptly. We are hoping to get it running again, but in any case, we don't regret this purchase.

Customer service is top notch! My m1 sensors weren’t working properly a year in and they sent me a free replacement despite not having bought it directly from them.

A very serious and reliable company. Their products are exceptional, and their customer support is highly precise and knowledgeable.

I purchased an M1 a year ago and it was the best machine I have bought. I have tried the original "litter robot" my cats were scared to enter, plus it reminded me of a washing machine. I have a couple of Petkit Pura Max but my larger cats wouldn't go in them, the smaller ones do. So when I got the M1, my larger cats (Maine Coons, Ragcoons and Ragamese) started using it. So I purchased another and they both get used daily. I have had a couple of hiccups but when contacting the support team, they are priceless, so helpful, polite, very professional that they make you feel at ease and that you are talking with a human who is purely there to help you. I have 14 indoor cats and the M1's have been a godsend in more ways than one. The open area is exactly that, open and not closed in. I would like to take this opportunity to thank the support team for being there for me and my furrbabies, you are purrrfect 🐾🐾🐾🐾🐾🐾🐾🐾🐾🐾🐾🐾🐾🐾

We bought 2 hand held Neakasa T80 Magic 1 Vacuum Travel Hand Steamers as Christmas gifts and they have worked really well. We have been very happy with them and would highly recommend them to everyone. When following the instructions (on technique) you get much better results. Their support team is also very helpful.