neakasa.comReviews of neakasa.com

I have five Naekasa M1 automatic Cat litter boxes. They worked well for a couple of years, but now three of them are flashing error lights without indicating what the problem is. The software is up to date, and they have been cleaned according to the manual. Next time, I’ll choose a different brand.

TERRIBLE customer service outside of the US. While the box is acceptable, I ordered bags from their site twice, and twice, I received notices that the packages were damaged and had to be returned. When you contact support or call them, they all say we will speak to our supervisors, whom I asked to speak directly with, and they said you can't because they all work in China. Just by the app's wonky issues and their customer service approach, and the standards by which things are manufactured in ths country (and I work in China 6 months out of the year, so I know personally), I am nervous that this box may injure my cat. Buyer beware.....it may be worth more money to pay for peace of mind with an American made product. I hate to say that, but it's just a matter of consumer confidence. Order any parts or bags from Amazon - you'll get a better warranty and service there.

Neakasa needs to do a better job of making their return policy clear. I printed out a shipping label today through UPS because they said I'm on the hook for return shipping (the odor control was not sufficient). Return shipping cost over $80! If I had known return shipping was that much, I would not have gambled with a product I wasn't sure would work for my cats in the first place. They really need to be more transparent about how much return shipping may be up front, or not offer free shipping so customers understand the potential scale of shipping costs because it's ridiculous to be out $80+ for a product I don't get to keep because the advertised features didn't deliver in my case. I am a federal employee currently working without a paycheck due to the shutdown. I bought this litter box before the government shutdown happened, and after it didn't live up to my expectations I decided it was best to get my money back since I am not getting a paycheck in the near future. But Neakasa showed no consideration for my situation and I'm out $87 for a litter box that didn't work for my situation.

Terrible Company Bought a litter tray early June after a week it started with problems. Hasnt worked at all for the last month. They are constantly asking for videos of the machine. Then videos of its surrounding area. Still no further forward. ( no idea why!) Meanwhile a terminally ill 86 year old is having to hand scoop from an expensive automatic litter tray 😡

I purchased two products from Neakasa (Formerly Neabot.) Take a minute to read this lengthy review before you consider purchasing from them. The first item I bought was a Q11 ROBOT VACUUM. It was my first dive into the vacuum robots. I LOVED it - until it died one year in. It went downhill from there. It took MULTIPLE emails (remember this) but I was RESILIENT as it was a lot of money to have lost after only 1 year. They finally agreed to replace it after I was to package and return it (accepting liability for any damage along the way) - I felt a ploy - but thankfully I had actually kept ALL the packaging so had that on my side! THEN... the company “updated” their app. The reviews were SO bad about it rendering the robots unusable, that I updated on a different device to test it. Thank goodness, because it wouldn’t work for me either. I kept the old app on a device so I can use it in manual mode only and no schedules or map edits. And for some reason barely a year into that one the suction volume has seemed to decline (it's pristine, cleaned after every use - yet barely useable no matter. So despite winning the initial round with them, this has become a bad investment. During that year it was working, the NEAKASA MOP went on sale, and at that point still happy with the Q11, I purchased it solely because they were having a great discount - thankfully didn’t spend full price! Exactly 1 year after purchase (this past Dec.) the battery has stopped communicating with the vacuum itself. It can fully charge, but the vacuum does not turn on to clean. It will clean itself in cleaning mode, so it is supplying power, but the on/off to clean is not working. Again, MULTIPLE emails over a months’ time. Today after informing them I was giving up and not pursuing this further, they "apologized and offered a discounted "refurbished" item. I firmly believe they are playing “the game” to see how many emails they can request additional information before they "sell" you MORE. NO THANKS! They're just doing this so now they can claim they TRIED to resolve it with the customer but customer chose not to accept their help to resolve issue" BS! I had supplied my name, telephone number, exact date of purchase, (I do have the credit card charge from the company) and the serial number along with photos of both the product and battery with VIDEOS of it not working and what it did do. Yet today, after my latest email, they commented it appeared to be over 2 years and therefore not searchable. It's been 13 months. (a year ago this past DECEMBER.) They just saw 2023 and now it's 2025 so they think they're off the hook, but didn't do the math! I have provided far less to other companies that can find orders in under one minute time with just the mailing address. Even if it WAS over a year by ONE day (and out of warranty) that wasn't what the issue was for them. Despite being a repeat customer, the ORDER number is all they will work with. Therefore, I am changing the game (one they cannot play) to how many review sites I can share my experience with. Starting here. I will give 2 stars 1 for each product when they DID work as I was actually happy with both of them and there may be some VERY lucky people out there whose products hold up (doubtful but anything is possible.) But for me, the expense for each didn't warrant using a product for just ONE YEAR or the HOOPS I had to jump through BOTH times for support. It's sad. Don't spend your hard earned money or TIME on this company.