neakasa.comReviews of neakasa.com

Customer service is quick and helpful. Serena has been very helpful. I've had my Neakasa for about 2 years and haven't had many issues. The base silicone pad from the original M1 detached easily, making it easy for litter and waste to leak, but I will be getting a replacement pad that I have heard is much better. I do wish that the waste bin or disposal function was different, because the waste is not dropped evenly and piles up in one place making the sensor view it at full. The machine is easy to clean, but you may have to clean more often if you have more than 2 cats.

Very helpful customer service and responded very quickly and very politely and helpfully to resolve my query.

Suporte muito bom até o momento, me ajudaram a encontrar uma peça de reposição que eu precisava.

I have five Naekasa M1 automatic Cat litter boxes. They worked well for a couple of years, but now three of them are flashing error lights without indicating what the problem is. The software is up to date, and they have been cleaned according to the manual. Next time, I’ll choose a different brand.

The product (M1 litter box) is just great. I have 2 cats, and they both love it. Any other litter box has caused issues and fights. This one resolved everything. Customer service is understanding and extremely quick to respond. I can only recommend.

We have been using the Neakasa M1 for a year and a half in a multicat house. It has been amazing. We haven't had any issues until lately with the sensors. I contacted their customer service and they were super quick to respond and were able help me resolve my issue. I highly recommend this product.

Excellent service and wonderful litter box! We have 2 of their litter boxes and like them more than a popular name brand.

Serena helped me resolve an issue quickly and to my satisfaction. Great product and great customer support.