neakasa.comReviews of neakasa.com

j'avais besoin d'une prise de remplacement pour pouvoir brancher ma litière automatique NEAKASA M1 lite ( un chaton a force de me la mordre me l'avais cassé), j'ai contacté le SAV pour qu'ils m'en vendent une et ils me l'ont offert et expédié gratuitement !!! Merci infiniment pour votre gentillesse, professionnalisme et reactivité .

I purchased 3.of the cat litter disposal units and the cat litter deodorizer and I could not be happier with the products. The litter disposal containers have strong bags and a great design that really holds the odors in. They allow me to quickly clean the boxes as needed and put off running out to the trash bin to one time per day. The cat litter deodorizer packets work really well. We have a multi cat household and use 2 automatic litter boxes and stainless steel boxes. I divide one 2 packs between all litter boxes, litter disposal pails, and the automatic litter box bins. It really doesn't take much of the product to eliminate odors. Neakasa males quality products and provides excellent customer service.

Purchased numerous items from Neakasa, including the Neakasa M1 litter box. It is so easy to assemble and clean. The customer support is excellent.

I’ve been using the Neakasa automatic cat litter box for a while and recently encountered an issue where the main unit stopped working. I reached out to customer support, and they were incredibly responsive. Even though I no longer had my order number for verification, they made an exception and arranged a free replacement with a refurbished unit. I really appreciate the helpful support and the smooth after‑sales experience. Overall, I’m very happy with both the product and Neakasa’s customer service.

I've been using the Neakasa M1 for quite a while now, and I have to say—I'm absolutely amazed! It's exceeded my expectations in every way. The open-top design makes it incredibly easy for my cats to get in and out without feeling confined like they would with a traditional enclosed litter box. It does an excellent job of keeping the litter contained, and the automatic cleaning feature works flawlessly after each use. It has saved me so much time while significantly reducing unpleasant odors. The companion app is intuitive and easy to use, allowing me to monitor my cats' litter box activity in real time. The machine also operates very quietly, so it never disturbs either my cats or anyone in the house. The build quality feels premium and sturdy, and it's very easy to clean and maintain. It's an excellent choice for households with one to three cats. Overall, the Neakasa M1 has made caring for my cats much easier and more enjoyable. I couldn't be happier with this purchase. Without a doubt, it deserves a full 5-star rating I absolutely love this amazing self-cleaning litter box!

I have the original gray Neakasa M1 litter box and have had to contact customer support twice over the two years I have owned the box. Both times, customer support has been responsive (with consideration to the time difference) and helpful in fully resolving my issues. The first issue was that the motor in the litter box no kommt properly functioned, so I was sent a new motor with video instructions for the install. The second issues was that I heard the litter box gears had been updated to improve safety. It would have been nice to be informed of the potential danger to my cats without the upgraded gear. However, I received the updated gear and install instructions without delay after I contacted customer support.

I purchased my M1 Neakasa 18 months ago and it has worked really well til lately. I reached out to customer service and they've been very helpful with troubleshooting. I purchased a replacement gear motor and the product is still not working but they have offered to send me a refurbished unit! I am super happy about that because my unit is 6 months past warranty. Customer service has been good!

Neakasa pet grooming kit with vacuum has been a game changer for me! I have 2 small dogs to groom & 1 large dog to de-shed. I am able to sit in the living room where it’s cool and groom the dogs without making a mess. Customer service has been amazing in helping with questions about replacement parts. They have been very responsive and kind through the whole process. I highly recommend this product!