neakasa.comNeakasa, formerly known as "Neabot", was established in 2017 as a leading innovator of smart cleaning technology under Genhigh. Our mission is to simplify and elevate people's lives by providing top-of-the-line smart cleaning solutions. Our current product lines include Pet Cleaning, Floor Cleaning and Personal Care and Cleaning.
neakasa.com (neakasa.com) has 205 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Home Goods Stores · california, California
Excellent
Home Goods Stores · Aliso Viejo, California
Excellent
Home Goods Stores · Eastvale, California
Excellent
Home Goods Stores · LAGUNA BEACH, California
Excellent
205 approved reviews, newest moderated first
H F.
Starting off, the product is great; it makes my life as a pet owner so much easier, and it’s great for my pets too, because they’ll have a fresh litter box 24/7, and it’s open top too. But what’s even better than the product is the customer service. The team addresses all of your concerns promptly and send clear instructions with pictures to help you maintain your product.
Le-Tiec Y.
J'ai 2 robots aspirateur chez eux, le NoMo et le Q11. Le NoMo, était trop buggé, après plusieurs échanges avec le support, il ont mis à jour le firmware et cela a résolu tous mes soucis. Pour le Q11, 4 ans après son achat, le crochet du ressort de la roue a cassé. La garantie ne durant que 2 ans, je m'attendais à payer. Et au grande surprise, après un échange par mail de moins de 24 heures, et sans rien demander, le SAV m'a indiqué qu'ils allait me l'envoyer gratuitement.
customer
Amazing customer service, I was gifted ap2pro kit but it didn't come with the clipper combs, they are sending me some at no cost, thank you
Amy
I really do love this grooming kit! The vacuum part has been a life saver for my mini golden doodle. I used to spend 5 hours hand shaving her before purchasing this, and now it takes me 1 hour max to completely groom her! It worked really well the first 2 years, but now I’m having issues with the hose. The support team has been excellent with communication regarding which part needed to be replaced and how to do so, though. I would definitely recommend!
Ana Č.
I have had the Neakasa M1 for almost two years. It works great, my cats love it and prefer it over any other litter box. It also eradicated any unpleasant smells so my apartment smells great again. It is really easy to set up, clean etc. You only really need to do a deep clean once every 6-8 weeks. I did have an issue with the sensors (I’m pretty sure it is only an issue on older models) but support is great, they respond fast and try to find solutions for you. I would definitely recommend the product.
Joshua S.
M1 litter robot works very well, very few technical issues, sometimes need to clear sensor, but overall very good, and customer support is outstanding, quick responses and actual solutions! 5/5 recommend
Mia M.
There customer service is great. Got back to us in a timely manner. The m1 litter box we have is great. It's quite. The app works great on your phone. It also stops when it senses a cat. We have multiple cats and two of them are 12 pounds and manecoons and handles all of them just fine. When turned over to change bag because it is full their is no smell if you do not get to it right away. The litter tray is not hard to change. I highly recommend this product.
Bonnie K.
Product is amazing, delivery is as promised and the litter machine and deodorizer makes visitors question if I even have a cat!