neakasa.comReviews of neakasa.com

I've had the Neakasa for 2 years and its been a lifesaver. It was actually a gift from a friend, as i have many cats. I was worried about purchasing an electronic cat litter because of horror stories i'd seen on the net. But when he showed me a video of it in use at his friend's house, the open layout made it clear that there's no way my cat could get trapped in any way. It has worked beautifully so far, cats warmed up to it quickly, and its very easy to clean. Very grateful for this creation Neakasa, thank you. There is an app to monitor use, which is a great perk. I personally dont use it that much, but its great to use every now and then and know my pets' weight and that everything with the device is in order.

The support experience was outstanding. We received very quick and knowledgeable responses. We were then provided with a suggested solution and ordered the replacement part. A video was also provided that guided us through the installation step by step. Great experience

Replaced a couple lost screws outside of warranty

Neakasa support got back to me in a timely manner and provided clear instructions.

My cat refuses to use it and I am returning. If they used it I would have kept it. Even though their website says full refund for any reason within 30 days that’s not really the case. I need to spend hundreds of dollars on return shipping so I am not really getting a full refund. Apparently the only way you can get a full refund is if the product was defective. I would never order anything from this company again! Avoid at all costs if you have any doubt about ordering because you will not get a full refund. They also hide negative reviews on their website. I submitted a review several days ago and it’s not posted.

Deras support svarade snabbt på förfrågan från mig.

Great Design Cats are loving it using it right away we love the bag design

The silicone mat failed twice for two different reasons, but they sent a replacement after I contacted them. They were quick to resolve the issue and send a new mat with assembly instructions, and they even asked for feedback on how the replacement process went. Thank you.