MyzoneReviews of myzone.org

Really poor customer service , was told 1 to 2 day delivery and would get despatched e mail , after 2 days still no e mail, so cancelled , one day after I cancelled they despatched , I e mailed no longer wanted , and they stopped courier delivering and returned it direct to them, one month on and several e mails from Alex White from my zone and still no refund...... Very poor experience With their online arm. I bought another new my zone from my gym as i could get it there and then and I'm dreading any issues with it giving the above

I like myzone when it works. But mine does not seem to want to stay connected for an entire workout. I have tried to contact customer support but zero response.

Rewards my effort. Keeps me accountable. 🙌🙏😊

Great bit of kit to keep you motivated and working hard! I use MyZone for Blaze and really enjoy the real-time data feed on the screen in the studio. Some helpful insight, when you first buy the MyZone it can be a little confusing because it does not stay on. It just beeps three times but this is normal. It only works when you are exercising so don't worry too much. Also, I found the more you use it, the more quickly it finds your pulse and it activates automatically. I would recommend this product.

Returned my MyZone switch under warranty (it stopped working after 6 months of light use). Turn around time for a replacement was stated as 7 days, it has now been nearly two and a half weeks with no update, customer service are also not replying to my emails so I am completely in the dark. I have spent out a lot of money for a product that stopped working and it is looking like I will never see it again. 0

Ordered a MZ moves at the beginning of June, download the app and registered no problem. Used the product for the first time during a HIIT workout, MZ clearly didn’t track the workout properly and it dropped out for 90% of the activity. Decided it was me being a new user. Tried the MZ on my next workout - exactly the same thing happened. Logged at least 5 tickets over a two week period in which the response time is stated at being 24-48 hours. As of yet I have not had a single response. Clearly the MZ moves is faulty but I no one will contact me to arrange a replacement, I actually don’t want a replacement now, I want a refund so I can purchase a workout tracker that actually works, from a company that cares about their customers.

I have faced a technical issue in connection for the lates model of myzone and i have reached the cusomer service for more than 1 month exchanging emails and after promising to provide a replacement as the product under warranty i got nothing and told me at the end go talk to your gum and see if they can provide you or not Unfortunately unique product but with Very bad customer service thats full of non sense communication, Update: I have checked with my Gym in that time and they have refused to change it , so what are the available alternatives?

Do not switch to MyZone switch belt it is a down grade to the standard belt & doesn’t sync effectively & will keep dropping during workouts. Customer support is poor, chat function & email used & noone gets back to you. Very poor.