MyzoneReviews of myzone.org

Response from MyzoneSep 2, 2026

Hi Jayne, Thank you for taking the time to share your experience with us. We are genuinely sorry to hear how disappointing your experience with Myzone has been, particularly after investing in two trackers and having your most recent device fail after just two and a half years. We completely understand why you feel frustrated, especially when you rely on a product for your workouts and expect it to provide reliable performance over time. We are also sorry that the troubleshooting advice you received did not resolve the issue and that the device is now flashing white. We appreciate how disappointing that must have been. Your feelings are completely valid, and we certainly do not want you to feel that your concerns have not been heard. While we understand that Myzone may not offer all of the features you are looking for in a fitness tracker, we’re grateful for your honest feedback on both the product and your experience with our customer service. Feedback like yours is important in helping us understand where we need to improve. We are truly sorry that Myzone has fallen short of your expectations, and we appreciate you giving us the opportunity to hear about your experience. - The Myzone Customer Care Team

Response from MyzoneAug 24, 2026

Hi Pete, We are truly sorry for the frustration and disappointment that you have experienced, and please accept our sincere apologies. This is absolutely not the level of service we aim to provide, especially to someone who has been using Myzone for over five years. We completely understand your concerns and would really like the opportunity to take another look into this for you. If you could please reply to the Trustpilot email requesting your contact details, I will make sure one of our team members reaches out to you as a matter of urgency to review the situation and see how we can help. Thank you for bringing this to our attention, and again, we are genuinely sorry for the experience that you have had. - The Myzone Customer Care Team

Response from MyzoneJul 20, 2026

Hi Joe, Thank you for taking the time to share your experience, and firstly, we are truly sorry to hear how frustrating this has been. We really appreciate your loyalty to Myzone over the years, and reaching Hall of Fame status is an incredible achievement. We completely understand how disappointing it must be to lose workout data, especially after spending so much time troubleshooting and even experiencing the same issue with a replacement device. While we are glad we were able to provide a replacement, it is clear that your experience has fallen well short of the standard we strive to deliver, and we sincerely apologise for the inconvenience and frustration this has caused. We would really like the opportunity to look into your case personally to make sure we've explored every possible solution. If you are happy to do so, could you please reply to the email you received from Trustpilot with a little more information? That will allow us to locate your details and thoroughly review everything that's happened so far. Thank you again for your honest feedback. We genuinely appreciate it, and we hope to have the opportunity to make this right. – The Myzone Customer Care Team

Response from MyzoneJul 3, 2026

Hi Antony, Thank you for taking the time to share your experience. We are so sorry to hear that your Myzone Watch stopped working and completely understand how disappointing this must have been, especially after enjoying the product and using it to track your fitness over the years. We appreciate how frustrating it is when a device develops an issue outside of its warranty period, and we are sorry that the outcome was not what you were hoping for. Your feedback regarding product longevity and expectations is genuinely valuable, and we will be sure to share it with the relevant teams. We do apologise for any inconvenience. - The Myzone Customer Care Team

Response from MyzoneJun 17, 2026

Hi Angel, Thank you for your review and for bringing this to our attention. We are very sorry for the experience you have had with your order and the delay this has caused. After checking with our team, it appears there was an error with your order, which is why it was not initially dispatched. We have now reprocessed it, and it should be on its way to you shortly. We sincerely apologise for the inconvenience and appreciate your patience while we resolved this. If you have any further issues or need additional support, please don’t hesitate to reach out via direct message on Facebook or Instagram, or by submitting a support ticket here: https://www.myzone.digital/app-support (click ‘Create a Support Ticket’ in the top right-hand corner). We are here to help and will be happy to assist you further. - The Myzone Customer Care Team

Response from MyzoneJun 8, 2026

Hi Hadley, Thank you for taking the time to share your experience, and we are very sorry to hear about the difficulties that you have encountered. In many cases, the gym screens can be fixed, but this usually requires the gym itself to contact us so we can investigate and help get them back online. Unfortunately, we are not automatically notified when a screen becomes inactive, so we are unable to see when a particular location is experiencing issues. We are also truly sorry to hear about your loss. We completely understand that circumstances such as travelling internationally following the death of a family member should never leave someone feeling penalised. We do offer status freezes for situations exactly like this and are always more than happy to help. If you could please reply to the email from Trustpilot with your email address and a few additional details, I would be more than happy to arrange for a member of our team to assist with both getting your gym screens investigated and discussing the reinstatement of your status. Thank you again for your feedback, and we hope to have the opportunity to make this right. - The Myzone Customer Care Team

Response from MyzoneJun 4, 2026

Hi Jimmy, We are very sorry to hear about your experience and the frustration this has caused. This is certainly not the level of service we aim to provide, especially for a loyal Myzone member who has been using their device for over three years. We would like to investigate what happened and help get this resolved for you. If you could reply to the email from Trustpilot with some additional information, we will be able to look into your account and review any previous contact attempts. Thank you for bringing this to our attention, and we look forward to helping you get this sorted. - The Myzone Customer Care Team

Response from MyzoneMar 18, 2026

Hi Anne, We are really sorry to hear how frustrating this has been for you, especially after multiple replacements and ongoing issues during your workouts. We completely understand how disappointing it must be when your device isn’t performing reliably. We have asked our team to reach out to you again so we can take a closer look and work through some additional steps to get this resolved for you. Please keep an eye out for their email. They will be able to provide further support and help get things back on track. - The Myzone Customer Care Team