MyzoneReviews of myzone.org

Response from MyzoneJul 3, 2026

Hi Danielle, Thank you so much for your 4-star review! We are delighted to hear that you enjoy seeing your stats during your workouts and that earning different statuses helps keep you motivated, that is exactly what Myzone is all about! We are sorry to hear you have experienced some issues with your effort zones not always recording correctly, particularly when working out at facilities with Myzone screens. We appreciate you bringing this to our attention, and if this is something that you are still experiencing, we would love the opportunity to investigate and help get everything working as it should. Thank you again for your feedback and for being a valued member of the Myzone community! - The Myzone Customer Care Team

Response from MyzoneOct 17, 2025

Hi Rich, Thank you so much for your feedback! We’re really glad to hear that Abbie was able to resolve your issue and that you had a positive experience overall. Regarding your question, we completely understand how it can feel frustrating to be asked for details you’ve already provided. While we do our best to pass along all information from your initial query, sometimes our team may need to confirm certain details to ensure accuracy. That said, your comment is valuable, and we’ll review our process to make this smoother in the future. Thank you again for bringing this to our attention and for taking the time to share your experience! - The Myzone Customer Care Team

Response from MyzoneOct 6, 2025

Hi Ashley, Thank you so much for taking the time to share your experience! We are really sorry to hear about the initial delivery issue and any frustration it caused, but we are so glad our team was able to get everything sorted and your parcel successfully delivered. We truly appreciate your patience and understanding. It’s great to know that our support team kept you updated and that you felt well taken care of throughout. That is exactly the service we aim to provide! - The Myzone Customer Care Team

Response from MyzoneJun 27, 2025

Thanks so much for your feedback! We're really glad to hear that you managed to get the help you needed through Instagram 😊 We'll definitely take your comments on board about calling and live chat — we're always working to improve how easy it is to reach us. If you ever need anything else, feel free to drop us a message anytime! 💬📲 - The Myzone Customer Care Team

Response from MyzoneFeb 16, 2024

We really do appreciate you taking the time to share your experience so we can have the opportunity to make it right. Right now, we are working hard to address the backlog in support. As you mentioned, this is not usual for us and we are just as anxious as you are to get things back to our normal speedy turn-around. Please know we have a dedicated leadership team working to address the root causes of the problems and it is our intention to get things back to normal very quickly. With that said, if you are still experiencing issues, please email [email protected]. Our Customer Experience Manager is there to help as well as listen. Please provide ticket information (ticket ID, or the email address used to submit it will do) and any additional feedback you would like to share. We are genuinely here to help and are truly sorry for the frustration you've experienced recently. Thank you again for letting us know so we can get you back to tracking your effort as usual. Sincerely, The Myzone Team

Response from MyzoneJun 12, 2023

Hi Andrew! We will definitely pass along your thanks for Leryn and Abigail to share with team! Please don't hesitate to reach out with any future concerns, and I would also recommend sharing feedback or other suggestions with our Head of Product at myzone.org/feedback. What you share with us is extremely valuable in how we grow and improve as a company and we appreciate it very much. In good health, Team Myzone

Response from MyzoneApr 4, 2022

Hi, Amie, We are glad to hear Myzone is a helpful tool for monitoring your heartrate, but are sorry to hear you're having trouble with it deactivating. That definitely should not be an issue and we are so sorry for that frustration. If you haven't already connected with our support team, you can find them on the app via the menu--just click help>support. Or you can also chat in from our help center: https://myzonesupport.zendesk.com/hc/en-us If you have already tried a ticket, we are also always happy to take a second look. Please email [email protected] and we will review and assist from there! In health and gratitude, Team Myzone