MyzoneReviews of myzone.org

Response from MyzoneSep 27, 2022

Hello! It appears your account is set to deactivated which would cause issues with you receiving workouts or seeing your MEPs and current status. We tend to find this happens when a user no longer goes to the gym they are registered to. Our team would be happy to reactivate the account for you and move your facility to a regional code for independent users or to your new facility. Please reach out to us via myzonesupport.zendesk.com through either live chat or ticket submission to complete this and get back to MEPPING! Apologies for any frustration caused. Kind regards, Team Myzone

Response from MyzoneSep 27, 2022

Hi Rah, We're so sorry for the delay you've experienced and have made note to improve our process in the future. If you have not had a tracking link sent for your replacement, please do alert the team member you've been in touch with so they can investigate. We look forward to setting you up with your new device, and apologies again for any frustration caused! Kind regards, Team Myzone

Response from MyzoneSep 27, 2022

Hi Stacy, We're very sorry for the inconvenience you're having with your replacement. We have taken note of this to improve the process moving forward. The Support agent you are in touch with will be able to share if your replacement is still processing or if your shipping tracking number is ready for you to track the parcel, but please note that emails are answered in the order they are received and multiple replies may cause a delay in response time. We look forward to setting you up with your new belt, and apologies again for any inconvenience during this process! Kind regards, Team Myzone

Response from MyzoneSep 27, 2022

Hi Georgia, Thank you for sharing your experience. Taking a look, I see there was an issue with the in-club system at your local facility. Our team has been in contact but it will be helpful to also speak with your club staff if you're still experiencing upload issues at this location so that it can be resolved as quickly as possible! Apologies for the inconvenience, and thank you again for reaching out! Kind regards, Team Myzone

Response from MyzoneSep 27, 2022

Hi Kris, We're extremely sorry that you've had trouble resetting your password and have made note of the issue of the faulty hyperlink. One of our agents would be more than happy to assist with recovering your account if you can please start a live chat or submit a ticket on myzonesupport.zendesk.com. Apologies again for any frustration caused! Kind regards, Team Myzone

Response from MyzoneSep 27, 2022

Hi Andy! We're so sorry to hear this was your experience with delivery. I see our team was able to arrange a new shipment for you. Our sincere apologies for the delay and any difficulty you had in reaching us. We hope you enjoy your Myzone! Kind regards, Team Myzone

Response from MyzoneAug 20, 2022

Hi, Tim, We apologize sincerely that you have had this experience and very honestly want to assure you that this is not our philosophy, not should this be the quality to expect from our products. If you have a moment, please do connect with us at [email protected]. We would be grateful for the opportunity to investigate your support ticket and offer assistance with product replacement as well. In health and gratitude, Team Myzone

Response from MyzoneAug 16, 2022

Hi, Eion, We are so sorry you have had this experience and are happy to replace your unit under warranty. We always do take this feedback to heart and have already made product enhancements to the strap and the snaps based on consumer reviews. It is our absolute priority to provide a reliable product. I do trust that your replacement unit will not experience the same battery drain, and if we can assist further with the exchange, please do not hesitate to reach out to [email protected]. In health and gratitude, Team Myzone