Myzone is an innovative wearable heart rate based system that uses wireless and cloud technology to accurately and conveniently monitor physical activity. Myzone delivers a fully connected solution for fitness club operators and is respected as the fit...
Myzone (myzone.org) has 922 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
myzone.org
Website
myzone.org
Category
Personal Care
Location
Chicago, Illinois
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 54% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Schlechte Qualität, Abwicklung Umtausch ist Horror!
Das Produkt ist nach kurzer Zeit kaputt. Der Umtausch könnte stattfinden, aber die Rücksendung ist dermaßen altertümlich und kompliziert (schlecht formatiertes Word(!)-Dokument (das kann meine Oma besser!), mehrere Formulare, die doppelte Inhalte abfragen und man soll alle 3 DIN A4-Seiten (!) auf das Paket kleben! Den Versand in die Niederlande (15 €) soll man selbst bezahlen. Unfassbar!
Ich schmeiße das Produkt lieber weg, als dass ich mir das antue, ehrlich!
Response from MyzoneApr 12, 2023
Hallo,
Vielen Dank, dass Sie Ihre Bedenken hinsichtlich unseres Produkt- und Garantieaustauschprozesses geäußert haben. Wir werden dies für zukünftige Verbesserungen berücksichtigen und entschuldigen uns für die Unannehmlichkeiten.
Besten Wünsche,
Team Myzone
DT
David T.
Good luck raising a ticket!
I am having a nightmare trying to replace my Myzone heart rate monitor. The process of raising a ticket is extremely difficult to navigate for an individual user if your issue is not answered by an FAQ.
My issue is really a shipping and order issue with their provider but the main problem is I just can not get support or a response easily from Myzone who the courier tell me now have the product again.
Having emailed I received an automated response (which is fine if it directs you easily) and was directed to setting up an account to allow a ticket to be raised which I did only to then be hit with a message advising I was not authorised to use that page.
Trying to raise a ticket is like breaking the Enigma code. I have been at this for an hour this morning chatting with bots and trying to raise a ticket.
I have paid for a replacement HRM and the funds have been taken from my account but still sitting weeks on with no product and finding the customer service design seriously flawed.
I really like the product but this service is making me consider switching to other providers.
Response from MyzoneJan 28, 2023
Hi David,
Thank you for sharing your experience. We're extremely sorry for any frustration or confusion caused by our Bot. We are listening carefully to feedback such as yours and using it to inform adjustments being made in the very near future as we do realise how important it is for our customers to have an efficient and speedy resolution to Support challenges.
Unfortunately, I was not able to locate your Support requests just using your first name and last initial. However, I would encourage you to:
- Choose "submit a ticket" when presented options by the chat and enter your reply. Our team will reply within 48 hours via email.
- Email the address found on your invoice/order confirmation, which goes directly to the shipping team in your region
- Live Chat is available, but only during business hours (Monday - Friday, 9am - 5pm). If this was not clear and you were kept waiting for a live agent, we sincerely apologize.
Thank you again and we look forward to resolving your shipping issue.
Best wishes,
Team Myzone
SH
Shay
2 faulty products? how!!!
Terrible customer service.
I will start with ordering 3 months before my sponsored swim, I had back and forth chat regarding the first product NOT CHARGING and ARRIVED FAULTY,
returned it within 3 weeks.
Waiting for my refund and they instead sent me ANOTHER FAULTY ITEM, this one would charge but WOULD DISCONNECT AND NOT WORK.
They made me miss my sponsored swim and 4months later still waiting on the refund
Response update: I know about the refund. Rubbish product. The refund above is regarding the 1ST FAULTY product received,
what you responded is about the 2ND FAULTY product.
Regardless, thanks for your input ?
Sorry does and did not fix the problem nor speed up my refund now you have the product
Response from MyzoneJan 26, 2023
Hi Shayla,
Thank you for sharing your experience with us. I was able to locate your previous Support cases and I'm very sorry again for both the issues with your products and the miscommunication surrounding your return.
Taking a look, on 5th January our team provided a free of charge label and informed that once we received proof of postage for sending the item back, we would expedite your refund (with a processing period of 7 working days). I see your proof of postage was sent in an email yesterday, so now our team will be processing your return and writing back with confirmation as promised.
We are very sorry that our product did not work out for your event and for the experience you've had. That is not the quality of product we wish to uphold and so we will be passing your feedback along for serious consideration.
Please let us know if you have any other questions or concerns.
Best wishes,
Team Myzone
SH
Sam H.
I have now had two myzone belts and…
I have now had two myzone belts and both have no become faulty , not picking up my heart rate most times , completely hit and miss . Tried to raise a ticket on 2 occasions now over a week ago and had no response . Terrible would not recommend.
Response from MyzoneJan 11, 2023
Hi Sam,
Thanks for your message!
Taking a look, I see your first request was submitted on January 2nd. Our team answered within 48 hours and provided some troubleshooting information. Unfortunately, we did not have any reply from you to let us know that the issue remained.
I see your next request was submitted January 5th and has since been responded to and I see you have a warranty replacement underway at this moment!
We're very sorry for the inconvenience of having a faulty belt and we hope that you will enjoy this new one. Thank you again for sharing your experience.
Best wishes,
Team Myzone
HM
HM
MyZone has the worst “Help Center”
I use MyZone to track all of my workouts & recently - they continue to raise my Max Heart Rate & it isn’t consistent. It does not match my Apple Watch or my cardio machine. They always raise it after ONE intense workout - something i don’t do everyday but I do walk everyday. I’ve messaged them multiple time asking to lock my Max Heart Rate at 175 bc I never have issues when it’s set at 175. They take FOREVER to respond & half the time don’t fix the issue even when they do respond.
Response from MyzoneJan 6, 2023
Hello,
Thank you for your review and we're extremely sorry for any frustration caused by your experience.
I understand there are two issues taking place. The first is inaccurate heart rate tracking. We would be happy to assist with troubleshooting and see that an effective solution is found.
The second issue is that of your Max HR. If your red strap is older than 9-12 months, very often there can be a "spike" of static caused by friction cross the skin. This can cause an erroneous raise in Max HR but is resolved by replacing or tightening the strap.
If you are not noticing a sudden, random spike to the Red Zone as described above, and instead you're only noticing your Max HR being raised during hard workouts-- this is actually quite accurate! We only have one Max HR, and that is when your heart is working at its fullest capacity. We unfortunately do not have a separate Max HR meant only for lower HR activities like walking. In order to have a true picture of your Effort, we would recommend allowing the Max HR to adjust as such if that is the case since that would indeed be considered your "Max." We apologize for the misunderstanding.
We've reached out for your name or email address so that we can take a closer look at your contact with Support and see that you're assisted quickly.
Thank you,
Team Myzone
MB
Mike B.
I’ve had a myzone belt for nearly a…
I’ve had a myzone belt for nearly a year and it’s never worked properly. Gives really inconsistent measures of heart rate. I do a 8k run at least 3 times a week on the same route. My myzone points can go from less than 50 to more than 200. It becomes very demotivating opposite to what it’s meant to do. I’m now going to throw it in the bin and stick with my Nike/Apple watch which works properly.
Response from MyzoneDec 27, 2022
Hi Mike,
Thank you for reaching out to us, and we're so sorry to hear that you've had issues from the start with your device. Taking a look, I do see your MZ-Switch is still covered by a warranty. We would very much appreciate the opportunity to replace your device as we wish to ensure the highest quality of product for all our customers. A team member will be following up to your previous Support request to action this.
We hope you had happy and safe holidays, and look forward to helping out.
Best wishes,
Team Myzone
CD
Costas D.
Stick to the MZ3, avoid the Switch
Buckle up, quite a journey this one.
I had an MZ-3, no issues, enjoyed it enough to be excited and ‘upgrade’ to the Switch.
Once the Switch arrived, I immediately realised it wasn’t fit for purpose- randomly cut out during workouts, failed to pick up my heart rate altogether, turns itself off whenever it wants- nightmare.
I mailed Myzone who acknowledged they are hearing a LOT of issues from people with the Switch, and offered to send me an MZ-3 as replacement.
I pointed out to them I already have an MZ-3, I paid to upgrade, and the upgrade wasn’t working- sending me an MZ-3 would be pointless, could I just have a refund.
I was then told a new model of the Switch was coming out, and would be sent to me once it was ready- so I waited.
Fast forward a few months, I was told by a new member there was never a plan to have a new model of the Switch- and now my device was out of warranty. They again offered me an MZ-3.
I asked if I could have a replacement Switch, and if THAT model was faulty, could I then get a refund as it was a new unit. This was agreed to.
I received the new Switch and, unsurprisingly, had all of the exact same issues (as it’s a design flaw, not a unit flaw). I asked for my refund, only to have another new member of staff tell me I can’t have it now.
On the Facebook group Myzone censors anyone speaking out about the Switch and its issues, so now trying to get the honest experience out in areas where they can’t control the narrative.
Myzone, enjoy the money you stole from me. Anyone reading this buy a Whoop instead.
Response from MyzoneNov 30, 2022
Hi Costas,
Thank you for sharing your experience!
We sincerely apologize for the miscommunication on our end regarding the refund period for your device and updates to the MZ-Switch product. I see you are in contact with a member of our team to look into how we can rectify the situation and prevent further miscommunication by our team.
The Myzone Users Facebook Group is a private group for motivation, tips, and encouragement. As listed in the Group Rules, individual troubleshooting concerns or complaints are to be directed elsewhere (our public social pages, direct messages, Support, our online feedback portal myzone.org/feedback, or here as you have done).
Thank you for understanding and for sharing your concerns in the appropriate channels. We appreciate the chance to work with you and find a suitable solution while continuing to improve communication and product quality within our business.
Best wishes,
Team Myzone
GA
Gail
Customer Service non-existent when things go wrong.
I ordered a replacement myzone belt which was being delivered by DPD. DPD's App said they had delivered the item on 03/11/1022 when they hadn't. I reported it to Myzone through the chat and was told that is was not their problem and once they had dispatched the item, it wasn't their responsibility and I had to contact DPD and sort it myself. I reminded them that my contract is with myzone and not DPD and they should be looking into it for me. Finally they agreed they would go to DPD and investigate what had happened and get back to me. Personally I think they said that to get rid of me on the chat as it has now been nearly a week and I have heard nothing. I contacted DPD myself and found they had not attempted delivery and is being returned to myzone. I have updated myzone with this information on my ticket reference and still had no reply. I don't know whether Myzone are going to resend the item or give me a refund as it has been sent back? I won't be ordering anything again from them.
Response from MyzoneNov 10, 2022
Hi Gail,
We have located your Support case and have increased to highest priority. We're extremely sorry for any frustration caused by this experience, and please look out for reply from a team member shortly to rectify the issue.
We look forward to setting you up with your device, and thank you again for your patience.
Best wishes,
Team Myzone
