MyzoneReviews of myzone.org

Worked well for about 6 months (I've used it for about a year now). After that, there was faulty data and connectivity issues that got worse and worse - even after replacing strap, following all their websites trouble shooting tips, and trying to problem-solve with my gym. Worse of all is their customer service. There is no phone number to speak directly to anyone. Only through online chats and email. They just give you the run-around for as long as possible. Edit: Thank you for the prompt reply. I was already in communication with Support through Live Chat and have just recently received a supportive email. I will continue to navigate the situation through email with your support agent. Thank you. Edit 2: Through email, we were able to resolve it with MyZone Support and through my gym. Thank you to Jackie who was efficient and is currently in communique with my gym to replace my MZ-3. I will charge my new device tonight and am excited to have a working one tomorrow.

Great concept and is amazing when it works but I have a few issues. 1. The battery life isn’t as accurate as i was advertised - mine last 6-8 weeks between charges. 2. The chest strap life expectancy isn’t great at all and far less than advertised. For context: Only had mine about 4 months and I’ve recharged my device twice since and not including the first charge up when it was fresh out the box and it’s currently got about 1/4 battery left, and the chest strap now needs washing every 2-3 uses. I don’t have time for that! 3. Because of the chest strap issues I keep on dipping into light grey when I’m working my ass off, it is so frustrating then not accumulating the points because it can’t pick up your heart rate. I’m unsure about using the other strap options as I was told the chest strap is most accurate.

Myzone has never worked well, accepted it and plodded along fighting to get it to work for six months until the battery died. No flexibility over providing me with a working model and after allowing me a few days (while I was away) to reply they then cancelled my ticket unresolved despite giving no address to return to item to let alone details of what I needed to do. Appalling service. Avoid them.

Total frustration as I suffer from a cycling accident causing multiple complex fractures. Had initially managed to contact 7 get 2 m frozen with advice to recontact if after 2m I still remained unfit to exercise & request further freeze. Just spent 2 lengthy sessions attempting to get beyond the MZ BOT to either connect to a support champion or make a ticket submission as advised in my email last April. Total failure although IT literate. Also advertised telephone number doesn't connect from Uk So disappointed with this very poor response. I would hope Myzone might now contact me Also check their support and improve This is my 1st ever bad review to any survey

I have been a Myzone user for over 4 years and when it's working it's a fantastic device BUT........ I am currently experiencing issues with both of my belts. I've reached out to support using an email address that I've used previously but received a response saying that this email is no longer supported. This feels like a deliberate move by Myzone to make it make it harder for customers to contact them. I tried reading through your numerous FAQs but none answered my question and the chatbot just churns out the same answers to almost every question. Myzone support is currently providing a really poor customer experience. Until recently, I was using my MZ-Switch but it kept 'dropping off' during sessions (belt has been cleaned and chip is fully charged) . Sometimes my heart rate would show on the screen at the start of the warm-up but would stay really low throughout the warm-up; on other occasions the reading would fall significantly during intense activity e.g. during a recent sprint when I was pushing towards the 'red zone', the reading suddenly started to fall from 85% down to between 50% - 60% before jumping back up to the red zone! As a result, I lost confidence in the device. I therefore switched back to my original Myzone MZ-3 device but it seems to be recording low readings particularly during warm-ups and lower intense activities. In a recent session, I stayed in the grey and blue zones throughout the 'warm-up' until the last 20 seconds when it suddenly jumped to mid yellow!! Also during the strength element of the Blaze session, it stayed in the blue zone throughout and then during combat, I was in the blue and green zones for the majority of the session despite almost being on my knees!! I would really appreciate support in trying to determine what the issues are and how we can resolve them as it's currently detracting from my Myzone experience

Well - I'm not sure what's happened lately but the Customer Service has massively stepped up after what seemed like a long dip in quality. I want to give huge props to both Leryn and Abigail - the former for troubleshooting with my old MZ3 and setting me up with the MZ1 and then Abigail for providing help with initial bugs with the MZ1 before ultimately providing a replacement. Keep hold of these two! Now, if only the tech was as reliable...

Sent the first one back under warranty. Problems, intermittent collection of details during workouts, difficult to get it to hook up with phone, then randomly jumping around between all the zones even though my work rate and heart rate remain consistent. I know this because I also wear a fitbit because my life insurance company gives me discount if I exercise and they have access to my Fitbit data. The second Myzone Switch is equally as random. I always warm up with a 2k or 5k Row before heavy weights. I am an elite level rower in my age group and hold three world top 3 places at 3 different distances. I know when I'm working hard and roughly what my heart rate should be. The Myzone Switch will often have me in the red zone and then instantly drop me to green, blue or grey. Hugely frustrating when my work rate stays constant. I like being able to check HR occasionally on the phone and to have a record, but today I've given up. It's useless for me. I'll stick with the Fitbit and will take a look at the Polar monitors which I will get a discount for from my Life Insurance company. No discount for Myzone. Maybe that's because they're unreliable! 11 June 2023. Update. Wow! Someone from Myzone spotted this review and has contacted me. They think they have identified what might be the problem. They are going to post out a new chest strap. I will give it a try when it arrives and feedback here in 2 weeks. 23 June 2023 Update. New strap arrived 18th June. Not had a chance to use it yet. A death in the family. Will start next week and then feedback here after 2 weeks. I have to say that it is now completely fixed. It records accurately and consistently. I'm using it daily and am very happy with it. Shame about the first frustrating couple of years, but now it just performs all the time. going to change the title now of this review to reflect the ending.

After using MyZone products for more than 7 years, I have mixed reviews. Back in 2016, I was gifted an MZ-3 when I joined a new gym and decided to use it regularly. After a while, I was addicted, and I have rarely worked out without it. The MZ-3 is a workhorse and can take a beating. I am still using the same device I got in 2016. It holds a charge for several weeks, always connects to my iPhone, and provides accurate data. Based on that, myself and three other workout pals each purchased the newer MZ-Switch. In this case, we were disappointed. The marketing says the Switch can go for 3-6 months on a single charge, but this is far from the truth. If they meant to say that you would have to replace the battery every 3-6 months, that would be more accurate. Our devices are not even one year old yet, and we already have to charge them between each workout. On top of that, connecting to the phone app is hit or miss. Sometimes, even on a full charge, the device won’t connect, and I have to miss tracking my effort for that workout. Same for my other three workout pals. In short, don’t buy the Switch, but do buy the older MZ-3 if you want a solid HRM.