MyzoneReviews of myzone.org

Response from MyzoneMay 23, 2023

Hi Katie, Thank you for sharing your experience with Support, and we're extremely sorry for the amount of time you've put in without any positive results. We would like to take a closer look at your journey through our live chat and email submission portals for a better understanding of what happened. We have reached out via TrustPilot to gather your full name or email address so that we can assist. A Status Freeze is extremely easy to implement and we'll be able to do so retroactively as well-- so no worries there. Once we have your details we will ensure this is taken care of for you. We look forward to speaking with you soon. Best wishes, Team Myzone

Response from MyzoneMay 23, 2023

Hi Danilo, Thank you for sharing this update! It was our pleasure to assist and we appreciate that you voiced your concerns so that we could do so. Enjoy your Myzone products and please don't hesitate to get in touch with any other questions or concerns! Happy Training, Team Myzone

Response from MyzoneMay 14, 2023

Hi Jane, Thank you for sharing your experience with us. I have located your previous Support request which was submitted on Sunday, 7th May. Please note that live chat is not available over the weekends as we have limited staff availability, and we do apologize for any inconvenience. It looks like your Support request was answered the next day (8 May) and I understand our agent was able to replace the points that were lost on your account. I also see you have since replaced the red strap to go with your module, which should improve the condition a great deal! Please let us know if we can be of any further assistance to you. We are continuing to make improvements to the ease and accessibility of our help centre and we appreciate you sharing your experience. Best wishes, Team Myzone

Response from MyzoneMay 7, 2023

Hi Sukhbir, Thank you for sharing your experience with us, and we're very sorry for any frustration caused. Our 12-month warranty on all devices begins when the belt is first used to track a workout. Additionally, certain charging practices outside of our recommendations (found in our Help Center) can diminish battery health unexpectedly. Otherwise, with proper charging practices, the devices are expected to operate well for several years. We are always more than happy to replace a unit within this 12-month period due to accident damage to the battery, however we must be made aware within this time frame in order to assist. As this unit is 29 months past the warranty, unfortunately it is not eligible for a replacement and we do apologize for the inconvenience. Best wishes, Team Myzone

Response from MyzoneApr 30, 2023

Hi Jules, Thank you for sharing your experience with us. It may be helpful to know that your MHR can be erroneously adjusted when static electricity occurs on the strap. This usually happens when your red strap (not the device) reaches 9-12 months or older, after the contact pads have lost sensitivity after repeated use and exposure to salt from sweat. Taking a look at your past workouts, it does appear your device may not be tracking properly to begin with and requires troubleshooting. Unfortunately, you will most likely continue to see spikes/MHR adjustments until this issue is addressed. We will be following up on your previous Support case to look further into this with you and provide a more thorough explanation for how to prevent this recurring issue in the future. Thank you again for your feedback, and have a great rest of your day! Best wishes, Team Myzone

Response from MyzoneApr 27, 2023

Hi David, We're so sorry you've had difficulty getting in touch with our team. Found on the top right corner of your order confirmation is a direct email address to the shipping team in your region. This means you would not have to go through any live chat or ticket submission and can contact them directly to have your order resent. We would also like to reach out to you here just to make sure you're helped-- however, we unfortunately do not have any contact information except your first name. We have just sent a request through Trustpilot to gather an email address from you so if you can please check your email and reply at your convenience, that would be greatly appreciated. Thank you again for voicing your concerns and we look forward to resolving this with you quickly! Best wishes, Team Myzone

Response from MyzoneApr 22, 2023

Hi Lorie, Thank you for sharing your experience with us. We definitely understand your concern, which is why we offer a Status Freeze option to cover situations of injury or illness. As long as our team can be made aware, can apply this to your account without issue. This is covered in our guide "What if I can't work out?" found here: https://myzonesupport.zendesk.com/hc/en-us/articles/10186479105549-What-if-I-can-t-workout- Unfortunately, I was not able to locate your account or any previous requests to our Support team. We have sent a request for further information on how to contact you to action this on your account. Moving forward, please don't hesitate to contact our Customer Care team via HELP > SUPPORT in your mobile app menu. Well wishes, Team Myzone

Response from MyzoneApr 12, 2023

Hi Nicole, Thank you for sharing your experience, and our apologies for any difficulty reaching us. Our Support team can be reached from your app (menu > help > support) or through myzone.org/contact or by direct message our social media pages. We've also located your account and have followed up over email to be of assistance with your MZ-Switch issues. Thank you again for reaching out! Best wishes, Team Myzone