MyzoneReviews of myzone.org

I bought a switch through my gym in the middle of July. It never worked properly straight out of the box. Constantly turning off, not recording properly and I've apparently died so many times I could declare myself the second coming. So my gym exchanged it for another. This seemed to work at first then about a week in I had the same issues. Turning off and refusing to come back on. Telling me I had gone to sleep then died in the middle of a workout before springing back to life. Apparently myzone have had issues with the chest strap of the switch that were allegedly resolved. All the problems I had involved the chest strap. If I used the arm or wrist strap the switch would record although it was hugely inaccurate and would "stick". I could be pushing myself to my limit and myzone would say I was barely trying. After weeks of discussion my gym then exchanged it for an MZ3 which did not hold a charge for more than a few days although it did appear to track my workouts. I've been without a belt for several weeks until 10th November when I received another replacement MZ3. This one is really special. It doesn't like hills or stairs. I just took my dogs for a short walk of about a mile. The belt turned off and on 6 times because I dared walk up a slight slope. It doesn't like sled pushes in the gym. It stops recording but doesn't turn off. It doesn't like ball slams, they make it stick because apparently I couldn't possibly be in my max heart rate zone. But the thing it hates the most is cycling. It doesn't matter if its indoors or outdoors. It hates my spin bike and my mountain bike equally. It sticks. It turns off. It stops recording. It tells me I'm asleep and I've died. The only thing this belt seems to like is if I sit still and don't move. Then it will work just fine. So that's 4 belts in 3 months of actual use. Even I've run out of patience at this point.

It is impossible to contact the company for an answer to a question. I have spent over 30 minutes trying to a way to contactvthem. No phone no email. Everything points to guide. Even when you mark no to an if this article was helpful it doesn't register. I need to change my max heart heart. Only they can do it. This company sucks. To cheap to have phone service too cheap to have tech support available by chat or email. Go elsewhere. Did I say myzone sucks?

I like the concept and when it works it’s pretty decent. I’ve been having issues with it not recording workouts and trying to get hold of customer service has been a nightmare. I just seem to get a chat bot throwing articles at me with no relevance to my issue. It’s turning out to be more hassle than it’s worth having to try and contact customer support to have MEPs added every time I work out! Is there any way to actually speak to someone? Pretty poor experience so far.

The MyZone concept is great! It gamifies exercise and genuinely makes you want to move more which is a great thing. The app it is well thought out and I love the group workout live feeds. I do Blaze at David Lloyd and the MyZone belt is essential kit to get the most out of these sessions. My issue is with the hardware. I have the MyZone Switch and in two years, I have have to had a replacement unit, I have had to buy two belts and I have had one belt sent out under warranty. The MyZone support team are AMAZING! You talk to real people and they really want to get your issue resolved quickly. But, for £100 plus to the kit, I expect the device to perform better. Issues I have had include: - The belt does not connect in chest strap mode - The belt dose not broadcast so there are gaps in workouts - The belt initially shipped was known to be faulty, so a new generation belt was sent under warranty. Please fix these issues because I love your product and your company and I want you to be successful!

This excellent piece of equipment has changed my life after a heart attack, as it has been an incentive to get fit by setting targets for myself. My daughter also has one and she began setting targets and seeing who gets there first. I have losts 2.5 stone with exercise and change in diet. My MZ-3 may not be the most accurate, but is good enough for exercise needs, and my wife has just got one now. The staff at MyZone were excellent when I needed to contact them. I would recommend to anyone after a heart attack, as I have had my medication reduced as my consultant says I am so fit now. Thank you MyZone.

I purchased the MZ 3 to compete with a friend and I can confidently say this is the worst piece of fitness equipment I’ve ever owned. It will never stay on while I’m exercising, no matter what I do it insists on turning off mid workout. This problem gets worse if I get the slightest amount of sweat on it, which is frustrating because I tend to sweat (like most people when I exercise). Do not buy, this is a waste of money and I wish I’d read some reviews before buying myself.

Not as good as they use to be! Have had a MZ3 for years which worked well. I got a Switch last November and have had nothing but reading issues with this. Will be working my a$$ off yet will say light grey and miss big chunks of my worn out Really considering something other than my one

I regret buying this. Recovering Cancer Patient working on body recovery. Bought the belt at my gym ON MY BIRTHDAY. The app crashed during set up and never took the facility code so I cannot synch to my gym - and couldnt use it during the workout that day No one is ever on the "live chat". Which means its not live at all. Staff at the gym couldnt help me either. Had to go through several steps and websites to find a CONTACT ME webform.. which means it will be days before anything will be fixed and I can use the product i paid for DAYS AGO. I paid for it. i should be able to update my own gym codes. bad servcie. bad experience on my birthday when im already stressed. Angry Consumer.