MyzoneReviews of myzone.org

Like alot of people the new myzone switch seems to be a massive waist. The chest strap does not function properly and there is obviously a common fault. To add insult to injury they will send you a replacement but won't pay postage for return which is a disgrace when there is clearly a serious issue with the functionality of the chest strap. Following from the below I was advised my complaint would be passed on still no response or resolve total and complete shambles of a company. David Lloyd should stop and further association with this diabolical company. Further update despite a mediocre response, I have not had further response to my concerns over what will happen if it is not the belt that is at fault. I have also not had confirmation that a new belt has been sent. Hopeless Hopeless Hopeless. All they seem to do is offer faceless lies here and never follow up on their promise don't buy from this thieving diabolical company. A new belt arrived admittedly very promptly however the device still does not work. It seems to only work on the wrist or arm. I think there's a reason this has never been attempted before and clearly the technology has not been tested enough. I have emailed and waiting for an update on next resolution. Update 01/07 So despite getting the following email I'm still expected to pay for a return because I don't have access to printer (which they know) this company has no morality what so ever. Hi Emma, I am very sorry for the delay in reply. It seems that the ticket was sent to the open inbox and was unassigned from me. If we do find that after sending out your strap to you, that you're still having these issues, we can get the whole device replaced for you. We can sort this out if we get to that, so that you do not have to worry about postage etc. 8/07 update So after all of the above still not resolved was told that I would be able to get a new one from David Lloyd without charge however none of the David lloyd clubs have any in Stock due to demand so yet another lie. Unless you have to I urge all gyms and individuals not to use this company all they do is lie.

Bought a MyZone switch as my Gym uses MyZone and I thought it would add a real exciting dimension to my spinning . It has but not in the way intended , as it is FOREVER turning itself off , so on a average spin session of 45 mins I normally get around 13 mins then it switches off , then I try and get it on again and etc… Absolutely AWFUL

Really poor customer service. I have had a Mz3 belt for a couple of years and that has been good. When the switch came out I upgraded, but the wrist and arm straps were so inaccurate that it made them not worth using. I also bought one of the smart scales. I contacted Myzone and asked for a refund for the Myzone switch and explained why. They agreed and sent instructions on how to return. I did this, then got an email saying my replacement was on its way. I spoke to Myzone again and they said it was an error and again explained on how to return the new ones they had just sent out. I did this and got an automated reply saying my refund should take 3-5 days. this was 2 weeks ago now and still nothing! Its almost impossible to contact them because they shut my ticket down. I have tried using the bot chat but that goes no where. This whole thing has taken months and im still waiting for my refund. Also, the smart scales are vary greatly day by day. Im sure the weight is quite accurate, but the other stats jump up and down so much its impossible to trust them, I dont think muscle mass/body fat can go up or down by 2kg+ each day.

Excellent customer service from Lucy and Jason, they have helped me so much over the past few weeks and i really appreciate it! Thanks guys!! Ps the new my-zone switch belts are amazing!

update: 4 days later an email arrives asserting incorrectly each of: a) correct size sent, just wrong label. Not true, the label and actual size were both incorrect. b) myzone never offered a refund. Not true, it was promised in writing twice and discussed in email chains with customer service agent however was rescinded by someone else in the company without notice to said agent or myself. This is unconscionable. That's myzone doing some of it's best customer service work when ordering online in Australia - just AVOID them because if you need some customer support they are woeful. In my experience, they just keep digging the hole of incompetence deeper. All of this could have been prevented so easily so much earlier. Original posting: Do not buy from myzone online. My experience: 1 shopping cart sizes did not match order receipt 2 immediately tried to alert myzone, which led to a litany of incompetence... 3 there's no mechanism besides their stupid online bot to rectify any issues 4 when I did reach an "agent" via the bot, they advised they couldn't assist and would refer issue to Australian staff. 5 no follow thru, despite their assurances of next day response. 6 back to the bot, same response - "agent" cannot help as they cannot access local systems. Seriously, why put customers through a dead end loop? 7 so incorrect order was dispatched despite numerous efforts to alert myzone 8 documented all the above in email, no response 9 sent a second email - response received 6 days after order dispatched. 10 in myzone's words, why you shouldn't order online - I quote verbatim:  "I believe the Australian office is in off-site meetings all week long and this is contributing to the issue, but this is no excuse. Someone needs to be able to assist our customers and that is clearly not happening" 11 IF YOU ORDER ONLINE IN AUSTRALIA, there is no MEANS to address any order issues. 12 I was promised an expedited refund. Evidently that means not within 14 days. Refund may arrive, but there is no communication from them when I ask for an ETA. 13 I am so annoyed by my interactions with myzone, whatever they did actually dispatch will be ceremonially burnt. 14 Automated systems and bots are fallible, if you are ordering a $200 product being able to sort out an issue promptly with someone who can rectify issues is a reasonable business practice. 15 There is NO CUSTOMER SERVICE for myzone online ordering in Australia.

I’m a great fan of MyZone. It is a very good way of measuring your output across all forms of exercise. MyZone provides a comprehensible measure showing just how hard you’re working and both feeds back instantaneously and records it for future analysis. The one limitation with the MZ3 was that you couldn’t wear it whilst swimming (you could but there wasn’t much point because the MZ3 had problems connecting underwater). MyZone has rectified this with the Switch and it will work anywhere! The first thing I noticed was just how small and light it is – less than half the size of the MZ3. This is both a blessing and a curse – if you’re wearing it on a chest strap and have to lie on your front you don’t feel it digging in as much but it is far easier to lose! But this is the big thing – you don’t HAVE to wear it on a chest strap. You can also wear it either at the wrist or on the arm. When it’s on a chest strap both the Switch and the MZ3 use the electrical signals from your heart to measure your heart rate. This is very accurate (although see my test results). When you’re using the Switch on either the wrist or arm it becomes active much more quickly when you turn it on than the MZ3 does when it’s on its strap. When you’re wearing the Switch on the chest it takes a similar length of time to activate as the MZ3. When you wear it on either the wrist or the arm the Switch uses PPG (photoplethysmogram) to give the reading. This is not as accurate as when worn on the chest. To see how big the difference between the Switch and the MZ3 is I did various exercises wearing an MZ3 and a Switch both on my arm and on my chest. (I haven’t been swimming so haven’t tested the wrist mount at all). For my first test, I did some weight training and followed it with a stretch session. I wore the Switch mounted on my arm. Both the MZ3 and the Switch show an exercise duration of 1 hour and 17 minutes however the MZ3 shows that I earned 169 MEPs and the Switch only 150. That’s roughly 10% less when I’m using the Switch. I then took two short cycle rides. Again I had the Switch on my arm. This time it reported 19 MEPs one way (downhill) and 34 MEPs coming back. The MZ3 reported 22 and 42 MEPs respectively. About 7% difference. For a third test, I took some spin classes and finished with another stretch session. I wore both the MZ3 and the Switch mounted on my chest. These sessions lasted 75 minutes. The MZ3 reported 177 MEPs but the Switch only 165. On three separate occasions in this session, the Switch showed me with a zero heart rate which I suspect accounts for the difference. For the last test, I did another weight and stretch session with both my MZ3 and Switch worn on the chest again. I tightened the chest strap for the Switch. I completed 70 minutes exercise with the Switch showing 127 MEPs and the MZ3 142. Again the Switch is lower by about 10%. I noticed one point where my heart rate was shown as 36% for a few seconds. I don’t feel that was long enough to account fully for the difference. I’ve had a problem recently with the MZ3 which I believe is caused by the strap. This is still under investigation but changing to the Switch doesn’t seem to have resolved the issue with the chest mounted device. The switch has however has solved my problem because I don’t have to wear it on my chest. Neither the arm nor the wrist mount requires the electrical contacts – the things that I believe are causing the problem. The Switch has three major advantages over the MZ3. The first, and by far the biggest, it that it doesn’t rely on straps with electrical contacts; it has a much bigger memory than the MZ3 – 32 hours rather than the 16 hours of the MZ3 and it is also capable of syncing to two Bluetooth devices at once although if you have something that has an ANT+ connection (like a Peloton) this isn’t much use. Knowing that the Switch is less accurate than the MZ3 I would still go for the Switch over the MZ3 if I were buying one for the first time. I like new tech and I can’t see any reason for buying the much older model. If I wanted to use a MyZone whilst swimming or did not want to have to use the chest strap AND was willing to put up with a much lower reading then I would upgrade. However, the only reason for most MZ3 users to upgrade is that it’s a shiny new bit of tech then its disadvantages outweigh its advantages meaning that upgrading is not worth the money.

I ordered a Myzone fitness tracker nearly 4 weeks ago, and despite the monies being taken out of my account (including additional monies for next day delivery, which I could not opt out from) received no email confirmation of my order. When enquiring a few days later using their "myzone-bot", I received no reply to my enquiry. I tried again to contact myzone using the "myzone-bot", and eventually got an email from someone in the team, who stated that there was nil stock in the country and they were waiting on a delivery from China that was due to arrive on the 26 April 2021. Why such information was made known on ordering I do not know; likewise, how they can have the cheek to charge for next day delivery when this is physically impossible to achieve is beyond me. I waited until a few days after the 26th April had passed, and having still not received my product contacted myzone yet again using their next to useful bot function; an automated response stated they were receiving a lot of messages and that as a result their usual (imho poor) response times could not be met. Add to this several attempts to contact using the bot receiving no response whatsoever, I am aghast as to how this company can continue. For my part, I want nothing more to do with them and wish only to have my monies refunded; if only I could contact them to ask for this! I am not sure if this now constitutes theft, but I will certainly be making enquiries about this. In sum; monies taken straight out of my account, next-day delivery charged (with no chance of doing so),no product delivered, no update letting me know of delays (other than when sought by me), slow/no response to enquiries, and no means of making human contact.

Hi all, I would never normally do this but I have to share with you how disappointed I am with the customer service from Myzone. I contacted them over a week ago with some questions regarding how to transfer info from 1 unit to the other. I apparently contacted the marketing email yet I received a response stating they would contact me within 24hrs. 5 days & 3 emails later still no response. Finally used live chat & commented on lack of response & poor customer service. This was ignored. I questioned this again & asked for my concern to be escalated. Oliver -regional support supervisor for Asia Pacific was quite dismissive & I felt my concerns were dismissed & reprimanded for using the incorrect email. I certainly will not be purchasing a new unit or can I recommend Myzone for their customer service.