MyzoneReviews of myzone.org

:-update. Issue resolved. Fantastic piece of kit until something goes wrong. Customer service is slow at best and terrible at worst. Use a Bot-system which is ***p and the ticket system to live agents seems to never work +48 hours after posting above. This is typical. Got a reply to this negative review after a few hours whilst still not heard about my query re my issue with my myzone, even a few days later. Obviously more concerned about negative reviews potentially affecting new customers than they are about current clients. Back to Garmin for me I think.

Had the myzone switch since launch, now onto my second chest strap as they have stopped working, I know it’s the chest strap as I have spare chest straps, soon as I connect the new chest strap it works fine, not the best product

Started using MyZone Switch, from Saturday 12th June 2021. Now on day 39, (coming up to 6 weeks). One word to describe this gadget... CRAP !!! I use the Chest strap, according to their guidelines, it gives the best readings for exercising. It's got a mind of its own, and one describes it the best - CRAP !!! Waste of money buying it, just stick to using the Garmin Forerunner for your running workouts, and any supplemental training in the gym or outdoors, do as you've always done. There comes a time when talking to human being would be helpful, but MyZone and their automated system sucks. It sends you round in circles and its infuriating. Today: 3 hour 42 minute workout gave me 24 MEPs. Saturday 17th July: 6 mile run in 40 mins gave me 41 MEPs. Friday 16th July: 34 minutes intervals gave me 0 MEP and 2 calories expendiutre Its endless. I think if you're training just for gaining points, then its fine but if you're road runner, competing in races, cyclist, triathlete and the like, forget it.

It seems my problem with the new Myzone switch is the same as most people posting here. It worked great for a while, although taking a while to connect when wearing on the chest as recommended for intense workouts. Lately it has had problems connecting at all. I read all the stuff from Myzone but none of the recommendations have helped. Also the session time is reading a ridiculous amount of time on it - thousands of hours! Seems to work OK on arm or wrist, so I have resorted to only using these methods. If I had known all this, I wouldn't have bought it.

The team keeps surprising with incredible service. I've been using MZ devices for the last 3 years. Sure, their app has some bugs, but whenever I do a bug report the team always gets back to me thanking for the provided feedback and eventually ironing out the wrinkles in the software. Recently mine and my wife's belts stopped working. They were both outside of the warranty period. Doesn't matter. After a quick chat with Dan and Juan from the team, they took in the faulty belts and replaced them for me. They even paid for the shipping, and included all the accessories, despite the fact I had only sent the sensors back! All the way through the conversation the team was very apologetic and overall a pleasure to deal with. I feel bad for the relatively aggressive email I had written initially - they definitely don't deserve it. Myzone should be a role model for other companies to copy. This is how good customer service is done. I am for sure sticking around as a long term customer 👍🏻

(My Zone Updated Review) My Zone did get back with me and were very helpful once we were able to connect. They sent me a new My Zone and it’s working great. I’m changing my rating to excellent! My Zone customer service is awful. My Zone has not worked for three days going on four. I finally get an email from Brad telling me all the same things that the help website said to do. Now waiting on Brad to respond to my response. Meanwhile times a wasting. I can’t believe there is not a phone number to contact them. I usually don’t write reviews but I’m so frustrated right now. I’m a gold status and may lose it if My Zone doesn’t step up and figure out what’s going on.

The strap and the app don't function properly and not consistent. I had some amazing workouts but unfortunately no data was captured. I would discourage anyone to invest in myzone. Whoop or apple or Samsung watch are far etter and more reliable. Moreover the customer support is very bad, they have you wait when they are unable to resolve an issue and quit the chat. Poor customer experience overall.

Absolutely dreadful customer services when the product doesn’t work and this product doesn’t work well at. I’ve tried it on my wrist and my chest and both times the device switches off during the workout. 100% rubbish, don’t bother. Have now contacted customer service as requested below and they don’t answer me either what a joke. Beware anyone thinking of buying this product.