MyzoneReviews of myzone.org

Response from MyzoneNov 17, 2020

Hi, Cap, Our sincere apologies for the trouble you have had with your belt as well as the frustration with the service level. We are always happy to take a closer look at each support case to see if anything else can be done and also ensure that support quality issues are addressed. If you have the time, we would be grateful for additional feedback and the opportunity to view the case. Please contact our customer experience team at [email protected]. In good health, The Myzone Team

Response from MyzoneNov 15, 2020

Hello, and first, our sincere apologies for the trouble you've had getting your Myzone belt set up. We do have a dedicated support team that would be happy to help get you started and ensure you can begin tracking your workouts as anticipated. We also want to ensure that we fully understand the issues you have encountered so we can improve. Please do feel welcome to contact us at [email protected] do very much value your feedback and are here to listen. Thank you for your time and candor. In good health, The Myzone Team

Response from MyzoneNov 3, 2020

Hi, Phil, We are sincerely sorry for the experience you've had. If you have a moment to email us at [email protected], I would like to take a look at your case to see if we can make any exceptions and also address the support issues. That is not the service we wish to provide and sincerely apologize this has been the case here. In good health, The Myzone Team

Response from MyzoneNov 1, 2020

Hi, Ron, First, our sincere apologies for this experience. We take this feedback to heart; this is not the treatment you should receive. If you have a moment, please do allow us to correct the issues--both product and support. If you have a moment to email [email protected], we will ensure that your product is expediently shipped and service issues are addressed. We do appreciate your candid feedback and time. In good health, The Myzone Team

Response from MyzoneNov 1, 2020

Hi, Steve, I am truly so sorry to hear you have had this experience. We value our community and do not in any way want to alienate it with poor customer service or an unreliable product. I do truly believe we can provide the accurate tracking experience expected from the belt and app and would love to have the opportunity to address both the support and technical issues. If you have a moment, please do email us at [email protected] so we can ensure you're able to enjoy logging your effort as expected and intended. Thank you for your time and honest feedback. In good health, Sarah, on behalf of Team Myzone

Response from MyzoneOct 28, 2020

Hi, Preston, Sincere apologies for any frustration you have experienced with the product and with support. Please do note that we are always happy to replace faulty items under warranty if the troubleshooting does not work. If you have the time, we would be happy to investigate your support ticket further with you and sort out any belt problems and customer service shortcomings. You can reach out to [email protected]. Kind regards, The Myzone Team

Response from MyzoneOct 27, 2020

Hi, Alan, We sincerely apologize for this experience. Please do email [email protected]. We will ensure that this is handled expediently from here. We also welcome any additional feedback as the service we provide is as important as the physical product. We appreciate both your time and your patience. In good health, The Myzone Team

Response from MyzoneOct 25, 2020

Thanks so much for your review--we hope you're having fun earning those MEPs! Keep up the great effort, The Myzone Team