MyzoneReviews of myzone.org

1. My MyZone was having issues 2. I contacted MyZone 3. They said that they'd replace the MyZone and send an envelope for me to mail it back 4. The envelope never came 5. Emailed MyZone asking about the envelope 6. MyZone sent responded saying that their email address no longer worked 7. Started a new ticket 8. MyZone said they couldn't help because the warranty expired What did we learn? MyZone cannot be trusted. Buy something from a company that will support you. MyZone will not follow through, instead, they will make promises and lead you along until they legally are not obligated to help you.

After two straps failed in under 12 months, both just outside the 3 month warranty, I wrote my initial review based on my frustration with the quality of the product and the very stand off response from the support team. However, it is much to the company's credit that I received a very detailed response to my review from the US, which took me through the possible causes and led to me receiving a completely new set up under the 12 month warranty for the module. It would have been better if this level of support and concern had come from the Australian support team, but I am encouraged that the time taken to outline my concerns will be passed on and help to improve what is otherwise a very effective and motivating training aid.

My MHR is set at 196 which is ridiculous for someone who is 54. On trying to change it I find that the Support email address is no longer manned and answered so I took to the app, as instructed by the automated reply, to be presented with a robot who doesn't answer any questions! Feels like a total waste of money.

It’s awful it doesn’t turn on all the time. I missed workout time during a challenge which demotivated me to the point a stopped. Get a Garmin or Fitbit leave Myzone well alone

I Would have liked to write a review for this, HOWEVER it didn't arrive! I purchased this through recommendation from my gym Bannatyne (which is also useless and Duncan Bannatyne should be ashamed)! So I purchased the belt and paid a ridiculous amount for fast delivery. Almost a month later, no delivery, they are telling me it is at a shop and DPD delivered it, DPD did not even recieve the parcel from them and I have also rang the shop and it is not their either and never has been, I have even been to the shop (which is my local delivery shop) and they shown me all the items that have been scanned in for myself. I messaged MyZone back and no response. I keep getting ignored! This is disgusting and appalling customer service. I suppose the next step is going to trading standards regarding this! I am now owed a belt and I'm money down. Disgusting and you should be ashamed. If I don't hear anything within the next few days I will be taking it further and all over social media. This is almost fraud and I feel like I have been scammed!!!!!!

Product warranty is 12 months which should be a red flag. The belt stopped working and would not charge. Spoke to customer service and was given loaded questions which led to them accusing me of breaking it without any physical examination. Had to Instagram then for a response. Told them how poor their customer service was and they said it had been referred to a manager who would personally deal with it. Week goes by and nothing so I message again. Same nonsense we have chased this. Another week has gone by and yet again nothing. Dave Wright is the ceo so may be worth doing some research and getting his email as he may not be aware of how diabolical customer service is. They were more than happy to let me purchase a new belt though. Funny that. With so many competitive products at a cheaper price you would think theyd care more about customer service to give them that edge. Nope.

What I said below remains; I am not going to bother responding to your comments - you could have taken the trouble to look up the order. Suffice to say that a recent email from your company: " . . . your warranty replacement is valid until next December" is what I shall do. I must wait until the gym is able to open fully before anyone would be at all interested and this could be months but I shall definitely get a replacement before the December deadline! Absolute rubbish. So many things promised but so much difficulty getting this to work. Staff attempt to help but, as with so many other companies, use 'standard' responses which look like they press a button for the answer to the question they think you are asking. It worked fine when I was in the gym, but yet again it requires, I believe, your basic heart rate to be put in to start with. I could not ask the gym coaches to waste their time. I shall offer (the replacement as it is under warranty) for free to any other gym member who can put up with all the difficulties and frustration to produce the correct result. The organisation of this company is also terrible - they could not even set up a simple competition between our two gyms correctly.

I have had about 3 or 4 of these. Good when they work, but don't last for long. Noticeable that most reviews are negative and suspicious that they get a little burst of positive reviews on the same dates from people that have never reviewed anything before or since. If you point out the faults to myzone the customer service will just offer you a discount on a new unit that is available elsewhere anyway. Haven't used the myzone for a while and was thinking about getting another one for the New Year so decided to have a look on here. Doesn't seem to be any improvement, so I'll give it a miss. Shame really, it's a good idea. UPDATE. 31/12/2020. I contacted customer services as advised by their reply on here. They offered me the chance to buy a new one with the discount that is freely available elsewhere as I said they would. It's what they always do.