MyzoneReviews of myzone.org

Terrible customer service! Never reply to tickets. My max HR has been too high for weeks but trying to get them to change it is impossible.

I have used a MZ-3 for a long time and loved it, so when the offer to ‘upgrade’ to the switch came, I jumped at the chance. Regret it immensely. The chest strap simply does not work- a quick read through the reviews will tell you all you need to know. It drops out at random through workouts, no matter how hard you are working. Reconnects at random, when it decides to work. Rushed, faulty, frustrating piece of garbage. Look elsewhere. *Follow up* while I appreciate your reply Myzone, I have of course been in touch with customer service prior to leaving the review- my initial ticket was ignored completely until I took to socials, which finally got a response. After much back and forth the help was ‘return the strap and we’ll send you a working one’ to which obviously I have absolutely zero faith- not to mention numerous reviews confirming myzone tends to ‘lose’ returns and then go right back to ignoring the customer

The device itself is fine, the Switch obviously has some problems with it constantly cutting out when worn on the chest etc. However, the customer service for MyZone is just shockingly bad. You can't contact anyone via phone, which is frankly absurd. So, the only option is to contact them via email. It's taken thus far 15 days to sort out my warranty replacement, which I requested as urgent and I've still not received. It takes several days to get a response to an email, then you email back and wait again for several days. I only ever seem to be put in contact with the US team who have to confer with the UK team. I love the concept of MyZone - I love monitoring my progress and seeing how far I've come, but with the customer service the way it is - I'm coming to the realisation that it may be more hassle than it's worth. Hopefully MyZone will start acting like a proper company with whom you can contact and get a timely response when something goes wrong, until that happens then it's not worth it.

terrible customer experience.

Great for a couple of months, the belt/sensor died with no explanation. Waste of money, it’s just cheap plastic and very flaky. A ton of wasted workouts, too. Not recommended.

3 members of the family had the old myzone for over 3 years with few problems. We upgraded to myzone switch and all 3 of us had issues: It takes up to 30 mins to register, sometimes never. Mid work out it often turns itself off. Missing MEPs on a workout and very in accurate. The problem is the chest strap. On the wrist it works ok, but still under reads though. On a positive note the customer service folks are great but I am now on my 3rd Myzone switch, and they won’t offer me a refund. We all about to bin them. They are not worth the hassle. Save your money - dont get Myzone Switch

Rather save your money - dont get Myzone Switch Recently purchased a myzone switch in June- and it worked well and great- Then its stopped reading and had poor connection. I then complained and the gym replaced it. after 5 weeks i had more problems as it would stop mid way. Got it replaced again. This week. its stops reading mid way once more. The inaccuracy is not just on my device, but so many people have complained that is just poor in connections and readings

Absolutely bobbins mz switch cheap s**t two straps broke and I don’t think it’s accurate my self it’s s**t and can’t get hold of anyone .