Micro CenterReviews of microcenter.com

Looking for another computer, for my business. I bought the last computer at Micro Center but I think I’m going to shop around. The salesperson was nice and I got a great computer. My biggest complaint was at checkout. I got the Micro Center credit card, 6 months same as cash, which I paid off right away. My problem was when I looked at their finance charge. Flippen 28 percent. People are in prison for loan sharing less than that percent. Ripping off the little people who can’t afford to pay their purchase off in 6 months.

It appears that 2020 has been a challenge for us all. Perusing the reviews for Micro Center, they are not having a good year. I'm afraid this review has little chance of making it better. I would have given them 1 star but the young man at the counter, Tyler, I think, did make every effort to try to make amends only to draw the line when they should have given me everything they promised me... without charging me $100 dollars. Last week, I spilled something on my laptop. I had the coverage policy which eased my pain just a little. I took my original laptop in to see if it was fixable. They communicated to me that it probably will not be able to be fixed when coffee with creamer has been spilled on it. After their inspection, they discovered it could not be repaired but my warranty was in effect, AND my hard drive was not damaged. Thank goodness is what I thought. I picked out a new laptop. Their tech person, said they would be able to transfer my information from my old hard drive to my new hard drive. No fee was mentioned. It wasn't listed on my receipt either. I did receive a personal call from the tech person, Mark, that said the transfer was complete. The next day, I proceeded to view my new laptop and the files that were supposed to be transferred from the hard drive only to find out I could not locate any of them. I decided the next day to go back to Micro Center to ask them where the tech would have placed them. They had given me my original hard drive back. In talking to the 2 techs at the counter, the conversation started out positive. They investigated the places on my new laptop first to see if they could locate it. When that didn't work, they cooked up my previous hard drive to some device to see if they could retrieve it from there, only to conclude - so they thought - that the hard drive was damaged. After several attempts of unplugging, then re-plugging it in several times, and viewing it on another computer, one of the gentleman behind the counter started yelling about the hard drive was damaged, and there was no evidence that Mark had even done a transfer, it wasn't on the receipt, all this crap that never addressed the issue just cluttered the issue and reeked of the utmost insulting customer service. He tried confusing me saying that I was confusing him between a laptop and a desk top, then accused me of not being honest that that hard drive was even from my laptop, and how do they know that. He started spewing information about how he could send me to someone that does data recovery for $1400 to $2000, like I'm going to pay that. He went off the deep end. I tried to explain to him, that maybe it was his device and could he try a new device to locate the information his company assured me they retrieved before but 2 days later, their top tech person could not locate. I even asked for another tech person. He said he was the best tech person. I feel sorry for them. A tech person that couldn't figure out the tech part AND poor people skills. I can't imagine he would be getting any good reviews when customers get outraged that his tech people didn't deliver on a service they promised. It was then after he had escalated the situation by not listening to my requests and immediately going to blame for something they were not necessarily responsible to give in the first place. Bottom line, they promised something they didn't deliver and did not feel they were responsible at all. I don't know what happened with the customer being correct but this company certainly won't be getting any references from me with customer service at it's basic form as deplorable an experience as that was. Finally, they both went back and decided to attempt to get information from the so called damaged hard drive on another device only to find the younger sales person approaching me and asking me if I had to pull files off of it, what would I be looking for. You guessed it. They indeed were able to retrieve all the files from the hard drive but weren't willing to just dump everything like they previously promised, onto my new laptop, which would take about a total of 4 minutes, unless I paid them $100. Scam is right. They promised me it was completed before, whether they documented it or not, not my fault, but because I called them on their crap and found their mistake, then they wanted me pay for it! It's a wonder they are still around with customer service like that. All in all, they did retrieve some of the items I needed, my doctoral thesis, but were unwilling to give me all of what I asked without me paying a fee that was promised to me before for free. It's unfortunate that the gap between the quality of their merchandise and their customer service is as big as the Grand Canyon. My only obligation to them as far as a customer would be to honor my 3 year warranty if I need it and to give them the honor of this review.

I have always had great service from their B&M stores. Although the staff can have more people waiting on them then they can help at one time they typically have a good attitude, and do their best to help. Their prices are typically competitive to online, and when not they typically work with you on this. They also carry some items you cannot find elsewhere locally. Sim Racing cockpits, gaming chairs and tables. I will continue to buy from them as long as they treat me well.

I went to that my local Micro Center for three days in a row for an RTX 3080 graphics card. I waited outside on the line for several hours to walk away empty-handed. The people in front of me had a whole scam set up where they’d have one person stay over night and then have all his friends show up at like 8:30-9am. They’ll tell everyone online they’re not there to buy a graphics card they had bought the previous day so nobody thinks anything of it. Fast forward to 9:45 AM the employee comes out with vouchers and those same people that say they’re not there for a card then tell the employees they been there all morning. This happened to me two days in a row the same people so on the second day I left mind you the store has a limit one per household rule and these kids got upwards of five the employees don’t check IDs don’t take names they don’t care. I am disabled I stood on the line for five hours for this to happen I still can hardly walk because of it when I told the employees they said there’s nothing they can do shrugged her shoulders and walked away. I’ve contacted the BBB their support was told they were going to reserve me one and then ignored me there’s a great way to do business. I’m gonna try to go again on Tuesday early in the morning but I have a feeling the same people are going to be there running scams with the employees because they were the front of the employees. If anybody from Micro Center Sees this do you know who this is and you know how to contact me. I will continue to go to every website and bash this company until the situation gets rectified imagine having a disabled person waiting on a line for five hours to get screwed by employees and customers running scams together god You got a love living in 2020 good people get screwed in the scam and get rewarded

If I could give negative stars I would. We bought a Chromebook from them, and realized we need a touch screen laptop. We haven’t even used the Chromebook but because we are a few days beyond the return window they won’t let me exchange it. I even explained I was happy to buy the computer from them. I can’t get anyone to answer the phone to confirm what the online chat told me. Given everything going on in 2020 one would hope they could follow many other retailers and offer a little flexibility and understanding to their customers. I guess that’s too much to ask for.

I ordered a package 7 days ago and it says micro center hasn’t sent it and I was like oh that’s strange to my surprise all the reviews were the same micro center just doesn’t care and because micro center doesn’t care I won’t be able to tryout for my e-sports team I was hoping I could get a scholarship because I feel I’m that good but now might as well throw that dream out the window :(

Computer repair time is awful. Wouldnt mind if they would actually let you know is it repairable. Turned it in over a week ago and zero idea if they can even repair it. I send a text everyday and all I get back is a tech will get back to me later in the day. Nothing.

The absolute worst customer service possible. I've tried for 3 days to get in contact with customer support and have still yet to receive any help at all. if I could give a negative rating I would.