Micro CenterReviews of microcenter.com

This site has. Apple expertise at all. Do not trust them with a MacBook. I experienced fraud and need my device immediately scrubbed and all malware ad viruses removed. I paid them $300 to do this. They failed to scrub the malware and I ended up with a few more days of fraud . Apple fixed the situation quickly I went to Microcenter for a refund as they failed to accomplish the task that I paid for. They refused stating that they pay their technical staff to work on devices, they did this so they pay the technician who conducted the failed service and refuse to refund the customer. They offered a partial store credit which is of no use to me as I do not use Pc products and I would never trust this organization again. BEWARE!

I placed an online order for three items. You cannot place an order without the item being in stock or available. Why you cannot pay online for items from Micro Center is beyond me, as you are forced to pay in store. An hour after the order is placed I get another email that some of my stuff is ready for pick up. I call to see what happened and I was advised its first come first serve!? I advised I thought clicking submit order for an online order place marks that item for me. However, I was also advised paid in store orders can over take an online order if stock is low. I was asked to be put on hold while he researched this a bit more for me. As I was holding, I get yet another email stating another item is out of stock!? He comes back to the phone call after what felt like a lunch and restroom break, i ask when the items will be restocked and he does not know or know if they will restock....I advised to cancel the entire order and then we were suddenly disconnected. An hour goes by, I check my order to make sure it was cancelled, which was never cancelled. Then i look on the website for S&G's to see the items I wanted are still marked IN STOCK!!!! The IVR even tells you their items are priced and stocked in real time online!?

Micro Center tech dept in St Louis Park MN informally admitted to their mistake in their reassembly of my old Dell inspiron n7110, but refused to reimburse me the 50 dollar "diagnostic fee" they invented to take back my laptop and fix the disabled laptop touchpad issue they created by way of a sloppy handling on their part. The original payment of 100 to reconnect the internal ribbon cables should have covered a follow-up fix. Instead, the arrogance of tinkering techies like Noah Schmeltzer and Jared Cottrel, including their useless and absent supervisors, resulted in a BAD DEAL for their new customer. They held my laptop hostage to their $50 follow-up repair extortion fee that I paid believing in their false word of honor, "if we admit we were wrong, we will reimburse you." I will call their upper echelon management to demand my refund FOR WASTING MY TIME, DISRESPECTING ME, and DRAGGING THEIR FEET in addressing an issue of importance to me BUT NOT TO THEM, and as a last resort will contact my bank to do a merchant chargeback for 50 USD. I used to be in PC repair business myself (with CompUSA), and I find this outrageously unprofessional conduct at Micro Center.

Possibly the worst customer service I have experienced. I went to the Santa Clara location and I remembered waiting at the counter, wanting to ask a question, and there were literally three employees having a full on conversation 4 feet away from me and i waited like 3 minute before they asked me what I wanted. I asked them what were the prices of the gpus they had(cuz they had no price tag) and the person literally just told me to check their website. He then proceeded to walk back and continue talking to his friends. Like cmon. I also asked questions to other employees about other thing and every single person was either unhelpful or gave me some snarky reply. Don't get me wrong, microcenter had great deals and good prices. The customer service is just absolutely horrendous. I wouldn't recommend coming here, just order online and do store pickup or just order somewhere else(the store pickup lines are also very slow, I waited 45 minutes and there were only 4 people ahead of me).

I no longer recommend this store. I bought a very expensive computer and a warranty costing nearly $300 that supposedly covered accidental damage; however, when I filed a claim, they gave me the runaround. They insisted I had to take the item in for repairs three times before I could even access the warranty coverage, stalling until the warranty expired and I lost the computer. I won't buy anything from them anymore; there are stores with better and more affordable warranties.

Terrible quality on anything they refurbish, I have never seen or experienced someone with a higher fail rate on their product than Micro Center. Two Ipads conveniently outside warranty dates with 4013 Hardware faults.

I went in to purchase two laptops. One MSI and the other Lenovo. Both on line show limit 1 per household. I understand that. Limited quantity, special pricing and so on. I was told that I could only buy one OR the other. I need both. I got neither. Apparently ALL of their items, regarless of manufacture, if on special pricing are limited to one per house hold. Stupidest thing I have ever heard. Bet if I agreed to the extended warrenty they would have done it. I will look somewhere else to make my computer purchased from now on. Waisted an hour and half driving there an back for this bs.

I was looking into purchasing a $3500 computer had some questions. I called at 8;30 pm ( call center closes at 9Pm) wait on hold for 30 months I was number 1min queue 9 pm they cut me off and hung up with call back during normal business hours??? I did call during normal, business hours! I can only image what support will be if I did buy a machine. Bye bye off to a competitor!