Micro CenterReviews of microcenter.com

i bought a laptop from microcenter they try to sell me 80$ warranty and unfortunately i bought it so when i back to them for problem in my screen they said this warranty doesn't covered and it's just covered the manufacture issue . so can you explain to me why i should buy warranty for manufacture problem which should be there problem and when ask them that the manager said we make the contact with the company ...wow.. i paid 80$ for you guys to make the connection . they try top get the money from people in any way . you can see other big company such as home depot how it's easy to back any product they already sell it to you . any way i went to store 3 times and was very angry about why they let me pay 80$ for warranty but even though nobody tell me we can refund the warranty until my friend advice me to do it . i was good customer for them but no more they are so bad company .

I brought my desktop to MicroCenter after I couldn't install an SSD myself, at home. They told me they couldn't do it either, and offered to swap out the HD for the SSD. This is a simple task I could do myself, and I said I could do it myself. They then moved two cables and charged me $80. They technically installed the SSD, which is what I asked for, so I didn't feel like I could refuse payment. But that's still shady as fahk. Be careful before you go by there, they will charge you way too much for tasks you can do yourself. Watch Youtube.

quoted 3 weeks for laptop repair under warranty. prices and selection were good but their service/repair seems pretty bad -- we will see if I even have it in the quoted 3 weeks. No response from service or store manager when I emailed them -- So much for customer service

Good selection, varying service. Initially had a bad experience with having to wait in multiple lines despite having an online order on file. After waiting in line for 15 minutes to pick up my online order, they told me that the RAM I had purchased was not available. Fine, I asked if I could buy another module instead because no computer works without RAM installed. They said yes, but I would have to wait in another line to get the part from the back. I said I knew what part I wanted, but they said they wouldn't go get it (30 second walk) but that I would have to wait in another line for 20 minutes. So I went to wait in the other stupid line to finish my Micro Center PC build. Luckily, the manager had been notified and he got me out of the second line after 10 minutes and fixed the situation by getting the part I wanted. All in all, I was able to build my PC the same day with good part selection and good prices. However, I ended up spending close to an hour at the Micro Center despite having an online order ready for pickup.

I have had to deal with three defective Gigabyte motherboards in a row and Micro Center was a great help in assisting me in determining that the issue was in fact the motherboard and not my builds or any other component. They have been helpful, knowledgeable and have made recommendations that worked. Great Service Fair Price Knowledgeable and friendly people.

I got help from a worker with building my new pc and was told all the parts would work together and he reassured me they would and basically none of them go together, extremely stressful and I’m extremely disappointed

I am writing this review for both the customer service of the micro Center website, as well as the customer service in the store, and finally for the people who work inside the store. ( specifically the store located in Queens New York). Clearly the people of this establishment do not care about checking identification when someone is making a large purchase. My bank mailed me a credit card, which apparently someone got their hands on (before it got to me in the mail), this person then went to Micro Center to purchase a $4000 item ( this was their first and only stop). I don't know how they could activate a new card, or why the person at the Micro Center didn't bother to check the person identification and compare it with the name on the credit card like most normal establishments would do for such a large amount. Perhaps the people at micro Center condoned fraud. Or maybe the employees are well aware of the scams they are doing. As soon as I got a notification from my bank I made every effort to reach out to the company with my concerns, first I called the customer service number on the website, nothing. Then I called the direct store to speak with the manager - again no answer. Then I wrote multiple emails to both the website customer care as well as directly to the manager of the location where the fraud occurred. I never received a response from the website, never got a call back, and never received any email responses. ( and mind you I tried to reach out more than four times using each available contact source). I find it incredibly weird that no one was able to get back to me. Clearly there is something incredibly off about this company and the way they run the business. Additionally when this happened the store was recently open so you would think they would take extra care to ensure that the proper precautions and simple identity check would be done at the time of purchase. All I have to say - is buyer beware. If you have an issue no one will help you resolve it, and it seems very likely that you're personal banking information could either be stolen or used elsewhere. A suggestion to the store: considering that your company sells expensive electronics it should be standard protocol to check the identification of people trying to make purchases with credit cards regardless of the price of the item. Additionally if you provide contact information for store locations and managers and on your website it would make sense that someone respond to inquiries from concerned customers, otherwise do not provide contact information if you intend on ignoring your customers.

So I filed a report with the better business bureau due to one of their employees making my daughter feel extremely uncomfortable while I was in their store, and after 2 or 3 phone calls I still feel li,e they just dismissed any wrong doing on behalf of their boy and they told me my daughter was full of crap but they said it in other words to try and make my kid out to be a liar. So if you don't want your kids eyed up and Down by some perverted associate do not shop at their store. I was a weekly visitor but never again. I would at least hope they would take my claim seriously but I feel I was just pushed aside and told sorry about my luck.