Medical GuardianReviews of medicalguardian.com

Outstanding people and support

Highly recommend Anthony with Medical Guardian if you are searching for medical devices for your loved one. We chose the mini necklace that goes wherever our loved one goes. Customer service is a ten and our unit has fall protection and the extra replacement insurance if the unit is damaged or lost. If you want peace of mind for a loved one that lives alone, call Anthony with Medical Guardian.

Do NOT buy Medical Guardian. In an emergency, you might get a Bot on the other end. That will give you a heart attack right then as you try to connect to a real person! My machine was beeping. It plugs into the wall and there was NO place to find out why it was beeping. I disconnected everything but it still kept speaking about being disconnected. I could not get to a real person until I sat down at my computer and looked up some numbers and got a dispatch. She couldn't tell me why it was beeping. When I hit the emergency button, I got a bot at 8:30 pm on a Wednesday! I tried to get to a real person but the bot disconnected the call. Welcome to AI. I don't think I can get any money back!

The unit do not hold a charge; the unit must be charged every 20-24 hours.

Feel comfortable knowing I can contact help if I fall

We used Medical Guardian several years ago when mom had surgery and we wanted some extra security for her. She fell again in the winter, and so we signed up again with their new MG Move device. Sadly, the device never worked, out of the box it just showed error codes. But also it was very slow to arrive, and showed up with no instructions. You needed to dive into their website to learn that you supposedly just needed to push the test button and everything would be set up. Saly, that just showed error, so we needed to spend hours on the phone getting through their device support team, who were supposedly trying different fixes. It never worked. So we called to cancel the service and return the device for a refud. They said they would send a box. Two weeks later... not box, and only a refund for the service and not the device. After another call to customer service we ere told they NEVER give a refund for the purchased device. I have currently bee shuffled to their billing department, and have been asked to call back in a few days. So, I have opened a claim with my credit card company. I would steer clear of Medical Guardian right now. They are not what they used to be.

Let’s start with the fact that my father fell and the unit never notified anyone. Follow it up with the fact that they don’t have any replacements in stock but hope to have them by the end of the month. Then add the fact that a customer service agent hung up on us despite their claims of excellent customer service. Bottom line - this is NOT a trustworthy service. The fact that my father fell and the unit failed to detect it and notify anyone is all that is needed to disqualify this as a life saving service. All the other noise adds to the negative review. On top of everything else, they insist that you MUST sign some document when canceling. It is not enough to say “cancel my service because it does not work”. Funny thing is, i am still waiting for the e-doc to be delivered to my email. Are they going to make canceling hard? What a BS company and service. DON’T WASTE YOU TIME OR MONEY!

Customer care at the time my family decided to purchase this device was excellent. We largely based our decision to purchase this brand based on other's reviews. Our elderly (95 year old!) family member sadly continues to fall occasionally; now we have some peace of mind that by wearing her "necklace" her falls will be noted and someone will immediately contact her. Medical Guardian will contact the family if she fell and is not injured and just needs a hand to get back up, or they will contact the paramedics.