Medical GuardianReviews of medicalguardian.com

First is the cost. $60/month if you include "fall detection". I had a fall alert once sitting very still in a chair, and another lying in bed. Next, the device needs to be charged every other day. Finally the annoying green light, that if you lie on your side, intermittently blinks in your face. The only reason I got this was to satisfy my daughter since I live alone. I think my Apple Watch does just as well. If you need this, just move to assisted living.

I have paid for Medical Guardian for 7 to 8 years for my elderly mother. Renewing was always easy, with a discount if i paid for a full year. I called to cancel the service and was met with a different response. The call center wanted to know why I was canceling. I said I no longer needed the service. He said he needed a better answer, had my mother passed away or put into an assisted living home. He said it would be handled differently based on how I answered. I said I was not going to answer personal questions, and felt I needed to answer a certain why to cancel. So unprofessional. I said I just wanted to cancel and he said that was not an answer he could accept, wow. The reviews for this company are fake. Do not use this company, period.

Mom fell twice and even ended up in the hospital and alert never went off. They were not helpful addressing the issue but we continued service for her peace of mind. When Mom moved to Senior Living, we discontinued service. They said we would continue to be charged u til equipment was returned. I paid extra for quick delivery and tracking information and called immediately when I saw it was delivered. They said we would still continue to be charged for up to a week until they could process the return. Then, unbeknownst to us, the refunded amount was even lower because there is a $50 restocking fee. Everything about their process to stop service is unacceptable and goes against their supposed promise of canceling anytime! Buyer beware! I would NOT recommend Medical Guardian to anyone and given their business practices, question the validity of positive reviews!

Product works well but the company is unscrupulous in their billing. If you cancel be sure to cancel the autopay because the cancelation process is shady at best. They do not tell you that you have to sign a Cease and Desist letter to cancel and the email containing it went to spam. Despite several phone calls to cancel they continued to take payments without telling g me about the letter I was supposed to sign. Now that I found and signed the letter I was told that it take 30 days evaluate it and it would be uikely I would get a refund. Their Customer Svc told me they had a record of all my phone calls cancelling but without the Cease and Desist letter they would not stop billing me.

What is the reason for this product? Is it to connect with emergency services? Yes? Then this isn't your product if it doesn't connect when you need it. The promise that it works all the time is not met. It's hit and miss. Customer service is genuinely good, but it's very difficult to cancel or change the billing method. They don't want you to cancel.

I indicated today's date, because I've just finished talking with one of the representatives regarding ongoing, reoccurring issues that I have had with this company. I have been a customer for many years, and have been extremely frustrated with their service. I have written letters to their corporate office, as recently as 2 weeks ago. I called last week and was disconnected three times consecutively. There was no callback. I am still in the process of returning the old one, which kept going off for no reason. I was instructed to shut it down before packing it, but while in transit, it kept alarming, resulting in the early morning disturbance of my family contacts. A new one was sent to me 2 weeks ago, and was supposed to include fall detection. However, I literally fell down the steps, but the alarm did not sound. The representative with whom I just spoke had me drop the device several times, but nothing happened. Thank goodness that I survived the fall down the stairs, because if I was unable to move, I would not have been able to use the device. I am an old person living alone, and this device is supposed to give me peace of mind. On the contrary, it has been nothing but stressful to me. They are now in the process of sending me another device (I have lost count of the numerous devices that have been sent to me). If there are any more issues after this, I will definitely terminate my very long contract with Medical Guardian. In the meantime, I will begin to shop around for viable options. 8/30/26 Unfortunately, I need to add this to my recent review. Since I wrote the previous one, a new device was sent to me. This is the third one in a month. A few minutes ago, I wore it in the shower and it fell to the floor because of the faulty string that's attached to the pendant. The alarm did not sound. When I got out of the shower, I held it up and dropped it three times consecutively. The alarm DID NOT sound. I then pressed the help button, but there was no response until almost 10 minutes. I have had enough of these incompetent device and will terminate my service tomorrow. What a shame!

UPDATE: Medical Guardian states publicly that it “reached out to get more information\.” For the record, we have received no such outreach—no telephone call, voicemail, email, or other communication\. If the company genuinely wishes to investigate why its device failed to alert anyone when we personally witnessed the fall, it already has our customer information and can contact us directly\. This was not a minor inconvenience\. We relied on this device to summon help during precisely this kind of emergency, and it failed to do so\. A public statement expressing concern is not the same as actually contacting the customer, investigating what happened, and providing an explanation\. We purchased Medical Guardian to protect my 90-year-old mother. During an actual fall that I personally witnessed while she was wearing the device, it did not perform as we expected. We then conducted several additional tests and experienced further problems. After that experience, we no longer felt we could rely on the system for her safety. When we contacted the company, we requested a full refund because we were ending the service due to our loss of confidence after the observed failure, not because we changed our minds. The company instead treated it as a standard cancellation and offered only a prorated refund. We purchased this service for peace of mind in an emergency, and after our experience, we no longer had that confidence.

The company is a scam, screwing vulnerable senior citizens by their fraudulent charges, refusal to cancel, or refund fees, and furthermore, the companies that endorse these con-artists, fail to disclose that they are paid to endorse this company. ANYONE WHO DOUBTS WHAT I AM SAYING, GO OLINE AD read all the complaints against Medical Guardian.