Medical GuardianReviews of medicalguardian.com

After quite a bit of research, we purchased the MG Flex device for our mom. Customer service was responsive and helpful (if a tad too scripted). Shipping, activation, and testing all good. The package included two different wrist bands (velcro and silicone) and two pendant length options with magnetic clasps. The only flag for seniors with vision issues or loss of fine motor skills is the device connector(s) to the band or pendant. The silver button(s) to press that retract the tiny pins for inserting into either side of the device are small, narrow, and a bit fussy. Hard to hold the device steady and not risk pushing the alert button. Very frustrating for our mom, and pretty much negated the flexibility of wearing the device in more than one way. The velcro band would also work better if the internal side was a different color than the external side. This would make removal and reattachment clearer and easier.

Dependable company that's always watching out for your safety. You always know you can get help when you need it.

The staff has been very responsive to my needs. They always answer any call quickly, providing great customer service.

Excellent for peace of mind for myself and my children (got them off my back). However, over the past several years it's missed several hard falls and called police/emergency a half dozen times when there was no problem. I believe these are caused by newer technology and are not a problem with either personnel or the company's basic operation.

It is hard to give a review when you've never had to use it.

Overall, I really like my device. I wish I had ordered one that never needs charging. Having to charge it is a big drawback, and will be even more so as I become more frail. Also, I got a lot of false fall alerts when I first got it while it adjusted to my positions in bed; that soon ended. But last time I actually did fall, I didn't get an alert; I thought that was supposed to be automatic?

Overall, i'm very happy with my new device. Positive on the many button is the step counter, the location, battery information. Excellent customer service. Negative. Is it is still not accurate on my steps?And location, they are working on it.They're getting better all the time.

Peace of Mind.