Medical GuardianReviews of medicalguardian.com

For over 1 years we continue to pay full price for one of two parents service. One of which we still cannot get to work and have repeatedly asked for help to resolve and as of today still not working designed. Whole we believe in MG's business model if we do not get resolution soon will ask for full refund and have to seek other service

I agree that Medical Guardian service is 4 star. They responded promptly when my mom / dad needed assistance.The issues are with the billing aspects. When my mom passed, I call to take her off the plan. When I was setting up the plan I was charged extra for 2 covered loves and 2 sets of wearable equipment. When I reported that my mom passed away, they told me the annual subscription would be the same for just my dad. I was informed this year that my card on file had expired and they wouldn't be able to bill and continue service unless I called with an updated payment method. We elected to not renew, so never put a current payment method on file. They billed my expired card. I spoke to 5 staff on the phone and just kept getting passed around . Now they have 30 days to send me a return label for the equipment and once they get equipment back will determine how much I have to pay for a subscription that they indicated they were canceling. When canceling expect them to charge you for at least 2 months for the cancelation. I told one staff this was harder than canceling my PRIME subscription and he agreed and still passed me on. I had a cancel subscription email before I got the call hung up. So cancelation is immediate but billing continues for a few months. Why hasn't a lawyer picked up on this subscription service?

My mom pushed the button by accident but when the talked thru the machine she couldn't hear it. You need to program several numbers on your phone or it will say toll free number is calling you. They recommended we move it to her room. She pushed the button accidentally again and they never asked her through the machine if she needed help. I was next to her in the bed and they just started calling and before I knew it the firetruck were at the door. They charge you to ship it to you and you pay to ship it back. I chooses Life Alert as they can talk directly to you through the necklace and not the machine.

I'm sure that the device and service are fine, but when I went to cancel and request a refund for a year of no use following the death of my mother (grief is a lot, and I missed that we were paying for this service), I was told by the first person to sign the cancellation document. So I did. And then she transferred to the cancellation person, who told me that since I had signed the document/cease and desist I would not be considered for a refund. If the first person had told me to hold off on signing before talking to the next person, the outcome might have been different. The only upside is that we paid extra for the protection plan, so the devices that my dad disposed of following my mom's death was covered, and we avoided a $300+ fee.

I reached out to Medical Guardian via their website. I couldn't reach information without filling out their form. They called me via that form information. The sales person was fast talking, kept repeating information, did not allow space for me to ask question, gave false flattery. When I asked that the information be sent to me, he agreed. Nothing ever arrived. The next day another sales person called. I explained that we'd gone with another company and why. The next day another sales person called, the next day another. All of the calls came through caller id as calls from my city. Aggressive sales tactic, dishonest approach, refusal to address the notes given and unrecorded. If they'd been dealing with my elderly loved ones they probably would've made the sell just by pressure. It's predatory.

This last unit you sent has been fine, but you charged me a lot for the first one that never worked right, After quite some time someone realized I'd been sent an AT&T unit which doesn't work well in my area. They switched me to Comcast and I've had no more problems with the unit and I've been charged MUCH less for it. I don't want to switch to another one

First visit very helpful. Second visit was not. Better working by myself

Because Medical Guardian did not set up or prompt to set up an emergency plan, we now have an unnecessary ambulance response bill for $325! They called the police department who called the paramedics. The fire department would have come out for free! This company doesn’t know or care what it is doing . All they want is your $$. They do not have the resources to know what local numbers to call for help. They rely on you to provide the numbers in the city or town where you are located to access emergency help. You do all the work because they have NO PLAN! I am going to find another company that maybe is on the ball.