Medical GuardianReviews of medicalguardian.com

The first day I tried to activate the unit, I was on hold for so very long waiting on a representative that I finally hung up. I attempted to call back and a recording advised to leave my name and number and an activation rep would call back within the hour. We never received a call. A few days later we again attempted to call the activation rep and a tech walked us through the process to get the unit up and running. We tested and it is working fine. Unfortunately, my mother is having an itching issue with the bracelet, and she will not use the unit around her neck. We are still trying to decide if we want to keep the unit by Guardian.

We both have our bracelet and my wife;s pendant which as tested by guardian through our home meter appear to be working. We have been advised many times from Guardian that on our meter the red light should not be lit. Repeatedly I have received phone calls saying :dont worry that that will be corrected at their end. It has not been corrected no have we heard back from anyone at Guardain for at least two weeks. I also advised Mike at Guardian on the phone and by EMail that we are owed from our order placed with their sales representative, an additioinal bracelet and the item that will cover us for over the 1/4 mile that we have now. I am happy to have the protection but am concerned if this type of response to me will be reflected should we have an accident and get help. Chuck Wood

your purchasing service sucks.

Your machine eliminates the ability to use the house telephone. Take my name off your mailing list.

I like this mobile unit but I wish the necklace was smaller and on a white, gold color, or silver color rope necklace. The wrist button is too large for a woman. My neighbor has another unit from someone else and her necklace button is very small. I am not an elderly woman; I'm active and don't need my button to be conspicuous

We have had the Guardian Alarm for a few weeks and so far everything works just fine. We accidentally set off fall detection and were promptly called and were able to cancel. But it did tell us the system works just fine. The young lady who provided pre-sales support was excellent. No pressure, helped me select proper option. Everything arrived promptly. Company is very professional and a great choice if you need a home medical alert system.

Really disappointed that this will not alert someone if my mother falls. That has been her problem and I should have checked into this more fully. Would not have gone with Medical Guardian.

When calling to activate the unit it took way too long for a customer service to pick up. It took a good 15 minutes for me to be on hold. Too long in my opinion. The unit I ordered classic guardian arrived with a missing wrist-let pendant and it came with two pendants? Questionable?The customers service person said they will send the wrist-let pendant and for me to return the other pendant. All in all its okay.