Medical GuardianReviews of medicalguardian.com

My experience initially was excellent. However, when we went to set it up, driving a distance to do so, we could never get anyone to answer the phone, even though I had 4 different numbers to try. Even my initial customer service representative, whom I did reach, never called me back. So, after canceling her old system, I had to quickly reestablish it, and come back 3 days later to try again. I was very disappointed; I certainly hope that this isn't indicative of the service to come. I was lucky that we still had Mom's old system, as inadequate as it had become. If, however, my parent immediately needed that fall detection and I wasn't able to set it up, I would have been really furious. Your company might have been , or still might be, having problems with volume but that is not MY problem. My problem is to keep my parent safe, and I trusted your product to help me with that.

Thank you for observing that my mothers alert system was on a low battery. That alerted me and I found out that where she plugged the charger in an outlet that worked only when you hit the light switch. I quickly switched it to another outlet..

Not sure about it yet. I haven't had to use it yet. I hope it will work if I need it.

Very pleased with the service I've received & the ease of getting the equipment & set up. I've got peace of mind leaving my 84yr old mom, knowing she has help within 1 minute of activating her necklace pendant!

Someone who ordered your product received it before me, even though they ordered after I did

At this time the unit was set up less than a week ago, still new to this. All OK at this time

There is no reason on earth why you could not ask my mother's height and send an appropriate lanyard. This one goes down to her belly button. I looked at buying a chain that she can wear in the shower but they are so expensive. Can't you send a more appropriate piece for someone who is only 5 feet?

I received good service when ordering the device, but when trying to set it up I received conflicting information regarding taking the device with me. I was told that even going from one room to another within my apartment I had to carry it with me, which is not what I was told initially. When I called back for clarification I was told it is not necessary to carry the device within my apartment.