Medical GuardianReviews of medicalguardian.com

Friendly, helpful operators. I would recommend Medical Guardian to anyone.

Mailing directions were not followed. Error in order. Really wonder what will happen if there is an emergency. I feel that I was completely mislead.

They do not listen to what you say. Several key areas of information was wrong on the phone intake form? We decline twice their protection plan and our credit card was charged anyone. Without our authorization.Representative in customer service would not return our calls after several voice mail messages left. We paid a year in advance, for the upgrade model which did not work, we went back to the basic model again they charged our credit card. I called them 2 weeks later after I had returned the first monitor to get the charges removed from the first unit and the 60 dollars protection plan charge. It was another problem. They wanted to charge me for a month service that I did not approve. Then I was told the full year payment for the first monitor (that was in their possession) would be credit back to me in a month. So I was paying for two monitors and a protection plan all at once on my credit card. The lesson learned, only pay for one month up front until everything is to your satisfaction. Check you credit bill often to make sure they don't keep adding charges on that you do not authorize. I question the honesty now of this company.

Would recommend to others.

I talked with Ed yesterday and explained the needs of my 95 year old mother. He listened and recommended a good option and answered all of my questions, without rushing or trying to upsell. I immediately felt peace of mind, as I learned that both emergency and non-emergency uses were available. I have researched several companies and felt that this one would be the best, and it is! Looking forward to a continuing relationship, as my mother ages and still desires to be in her own home. Thank you.

I have only used system for couple weeks, still learning, and while jury is still out, so far so good. Team is outstanding. Mostly dealt with Jerrod who is exceptional, patient and thorough. Don't know yet how microphone is going to work for me; I am hard of hearing and sometimes I don't hear the auto message until too late. Am trying to wear box on shoulder like law enforcement to see if it helps. I fell once and the box did not recognize it; and once the box fell off the necklace and there was no recognition

I would recommend Medical Guardian. They were open for business Thanksgiving when the other company said everyone already went home. Kathy with a K felt like a family member talking to me. The monitoring station people talk perfect English that my mother can understand...not like the other company that had Southern accents....she couldn't understand their dialect and accent. I would have to say I have no complaints so far.

Great experience from start to finish.