Medical GuardianReviews of medicalguardian.com

The cord is ugly. Should be easy to temporarily change out with a plain black cord. (or even a variety of cords, including a short cord with a clip to attach to a belt loop or button hole (etc), allowing the call button to hang free ---or slip into a pocket. I wonder if, with time, the unattractive grey/white call button will become dingy. A black one might be easier to keep clean. Or a two-tone metal one, which would not clash most clothing any outfit. I saw an ad for a waterproof call button. Why is this one only slightly water resistant. It should, like my Timex lighted watch, be water-resistant enough to be in 5 ft of water while I swim I'm never 100% sure that the call button is operative. Sometimes it flashes green, sporadically, & sometimes not. If I lean against anything, the call button activates. Should be recessed to avoid that occurrence. I dropped it & it did not activate. Ergo, if I fall (which is similar to a drop) & I'm knocked out, how can I be assured that it will automatically activate?

We we placed an order with Medical Guardian. The sales rep was a bit "salesy" but spent the time to give us great information. We ordered the equipment and it came from their "sister company" Medical Alert/Connect America. That is not who we agreed to do business with. They have made a good faith effort to reverse the situation- mailed the other equipment back with a prepaid mailing label and then mailed us the correct company's equipment and contract. It was a hassle. Apparently, they randomly assign over a certain percentage of their accounts. Is not a good business practice and caused much anxiety on behalf of my elderly Mother and much time calling to figure it out and get it corrected. They ended up giving us a good deal but would rather have had it go smoothly from the beginning. Not sure why they would want to give their customers away and what their connection is with this other company.

We are in our 80s and not very up on technology and the people at customer support were so helpful and respecting of our ages. We got immediate answers to our questions. We actually spoke to a person and one who spoke English something rare in customer support these days. This is a GREAT COMPANY!!.

I order Medical Guardian alert system for my mother in law on the 5th of November, 2015. I was told it would take about 1 week for it to arrive. It didn't ship until the 30th of November and didn't arrive until approx the 5 of December. In the policy is stated we had 1 week to cancel if we didn't like the service, but when it took almost 4 weeks to get it to us, that did me no good. The button was too difficult for my mother in law to press. We have not used the system at all. I'm not very happy so far.

I started investigating alert programs in October. One person I spoke to was Ron D'Angelo. He went over the program even though I said it would be the end of the year, I thought, before I decided. He said he would check back with me which he did in late November. I was unable to commit at that time but said I would keep his number. This week I made my decision after researching and comparing many other choices. I called him back and said I was ready to purchase from Medical Guardian. I have to admit my research selected your company, but speaking with Rob sealed the deal. If all of your employees are as competent as Rob, I know I am in good hands.

From the first time I called them, each person I spoke to was cheerful and willing to answer any questions I had. Every answer they gave me has turned out to be true, and I couldn't be more happy with them watching over me.

The first unit sent was one that worked through the landline phone line. An aide set it up for me and still couldn't get it to work.The company replaced it, but the total of the aide's time cost me $60 and the whole experience was needlessly inconvenient. Also, I wish the pendant cord were adjustable.

IT IS HEAVY AROUND MY NECK AND GETS TANGLED WITH MY EYEGLASSES THAT I HAVE ON CHAIN AROUND MY NECK. SOMETHING LIGHTWEIGHT FOR THE WRIST MIGHT HAVE BEEN MORE CONVENIENT.