Medical GuardianReviews of medicalguardian.com

I received the Premium Guardian with the Basic Guardian manual. Reaching a representative by phone was extremely frustrating,twice after being on hold for ten minutes The message was to leave my name and phone number and a representative would get back to me,unfortunately no one ever did.This was on a Friday.I called back on Monday and after five minutes I reached a representative. .However for the elderly population these devices are marketed to this could be devastating. The pendant also comes with a long non adjustable cord which can be irritating on the neck.I was told by the representative I could cut the cord off if I wanted to.I solved it for myself by tucking it in my bra.I do not want to wear this over a sweater or shirt. The device also flashes red at times,this is the GPS system searching for a signal. The web site does not give any of this information. I chose this device because of its unlimited range as I am an active senior. I hope the company management would be made aware of these things and :1 Improve phone response time. 2 Consider designing an adjustable chain for the pendant. I have used it for 2 weeks and since you have a 3 month commitment I will continue to evaluate it during that time.It appears to be working fine. When you get the device there is also a fair amount of small print disclaimers.Be sure to read them.

This is voted No. 1 by Consumer Reports - what more do you want! It is also a great value at a great price and a 'LIFE SAVER'!!!

I am not sure I made the right choice,the representative was very nice,and answered all my questions,I just was not confident that I asked all the right questions.This is a life saving device and I need more reassurance that it will work when and if I ever need it.I am on a very limited income and I want to be protected by having a device,but it puts me in a crunch being able to afford it.

I have not gotten my unit yet since I told my family that it was coming they say they are so happy that I finial will be saver in my home and away.

Normally would not mind but I was told that I had expedited shipping on my order I made Sunday. The unit would be shipped on Monday and I would have it on Tuesday. Tuesday came and went with no device. I found an E-mail that came in late Tuesday with a tracking number. Went to FedEx and package was not picked up by them until late Tuesday. On Wednesday it was in Delaware. On Thursday it was enroute and expected delivery was end of day Friday.

After purchasing then cancelling the service for my 90 year old aunt, the refund process was a nightmare. When cancelling, they indicated it would take 30 days after return of equipment, that was returned and verified. 60 days later, I called and asked them for refund status, customer service indicated they would process it right away, the refund would be processed electronically, over 100 dollars. 60 days later STILL NO REFUND. I called again today, representative said the request was never entered by the last person I spoke to. When dealing with the elderly, I am highly suspect of companies qwick to take payment, but way too slow for refunds! will not recommend this company for this service.

2nd review...called Medical Guardian like reply said...got 3 people: Gene, Chris, & Deb - all gave me the run-around. Battery for the mobile device is now to around 12 hours - was told that is good for that unit when all sales & marketing say 24 hrs. This just started happening. As for the process to calls - Deb didn't even see a logged event for my fall. Not surprised since the rep did nothing I asked. Deb also said new paperwork should be sent to me for renewal - yeah right. Ended up frustrated and hung up. Now I am really shopping. Don't ask me to call back in. You want to clarify or rectify...you call me. My number is up-to-date in my records. Have some good customer service for once! - - - - - - I need my security feeling that when I am alone I am still being looked out for. I do get that to some extent because I know someone will answer my call but when I fall and push my button for help the operator follows through with only partial of my needs and hangs up on me. While I wait on the floor for assistance not knowing who was reached and who is coming to assist me. Another fall, I told the operator not to call my contacts and call first responders. I knew my contacts were working, sleeping, or in the pool swimming laps. All 4 contacts were called and left messages that I fell. Not that I was ok. Not to worry help was on the way. Then left a toll-free number and a reference number. In an emergency, my contacts should be able to just give my name not remember a reference longer than my name. Then without any warning my renewal came up and they took over $400 out of my bank account – thank goodness I had the money in there. I was not going to renew with them but since it was automatically done here I am. Don’t get me wrong I am shopping around and soon will be leaving. I do not recommend this company to anyone.

Although I was initially disappointed in the lack of communication after placing an order for my mother, I found an email from Medical Guardian in my junk folder that was days old...In activating the system the staff was very helpful and all tested well. Thankfully there is is no need to use it, but my family has piece of mind that mom can press the button if any situation arises while she is alone.