Medical GuardianReviews of medicalguardian.com

Since receiving my Medical Guardian. I have piece of mind knowing help is just a push of a button. My only regret is that I did not get it sooner then now. Thank you so much.

My 86 year old active, independent mother woke up one night to go to the bathroom. She fell. Living alone she tried to get herself up but broke her leg and had a minor stroke in the process. At 4:00 in the morning she was on her own to move herself to the phone which was five feet away. At 9:00 a.m. she finally arrived at the phone and called 911 for herself and then started calling family. The family cringes at the thought that of what would have happened had she not been able to move at all? How many days would we have waited to go see why she wasn't answering our calls? What would we have found? Thank God we never need to know the answers to those questions. Medical Guardian gives Mom and all of us peace of mind that she will not be left alone even though she lives alone. The weekly tests that the system works, and the fall detection on the devise helps all of us live life fully. Mom always has her device on her. Thanks Medical Guardian.

I have had a few false alerts but there has been no question. Once I dropped my purse containing the button and did not know that I had triggered an alert. By the time Med Guardian called a couple of my alternate contacts (we were at a noisy venue) and we learned of the situation, Med Guardian had already called for assistance which we then canceled. There was only understanding and no rancor.

My 88 year old mother wishes to remain in her own place despite the fact that we have plenty of room to accommodate her. My siblings and I want to respect her wishes. My decision to purchase a medical alert system was prompted by her falling while at home alone (luckily, there were no serious consequences!). While I'm not convinced this is the best product on the market, it is serving it's purpose, for now. Mom has fallen since we've purchased the service and luckily was able to get up but the fall alert system failed her. Additionally, there have been a few times that while sleeping, the device activated and a call through the base system woke her out of a sound sleep. Needless to say, she was not happy. As soon as time permits, I will be exploring other options.

I don't have an outlet near my bed so I can't charge my phone overnight. I don't feel protected if my unit is in another room because I feel the most tipsy getting out of bed. Any suggestions? If I charge during the day what's the minimum number of hours to charge.

I am very pleased so far with the customer service and what is provided. I set this up for my mother so I am not actually the user of the system. Here are a few items that I hope you would consider; - An adjustable lanyard. My mother is only about 5 ft. tall and likes to wear the device around her neck, the device hangs near her belly button. Due to the location of the device she has accidentally depressed the button several times while bending over the sink and laundry machine. If the lanyard could be tightened after being placed over her head and raised to a mid sternum location I believe several of these accidental activations could be eliminated. - The addition of a vibratory signal upon activation would help my mother to know when the device has been activated. My mother does not hear very well even while wearing hearing aids and very poor when not. I am afraid she will not hear the reply from your staff and First Responders will be dispatched. Because of one accidental activation she no longer wears it to sleep and just keeps it by the bed on the charger. - So far my only complaint involves the accidental activation around 4:30AM where First Responders were dispatched and although it is in her profile that a key in available by the back door in the lock box. None of that was followed, the First Responders pounded on the front door until they woke up a 93 year old lady without her hearing aids. To say she was scared would be an understatement, she was still pretty shaken when my sister, her husband and I showed up shortly after the Responders left.

The device was easy to purchase (no hassell by a salesman)- good customer service in setting up the system which was quite simple.

So far I am happy with the product; however, I have not had to actually use it yet.