Medical GuardianReviews of medicalguardian.com

Thank God, no emergencies to date. But on checking monthly that system is working. I found response time a bit slow. Cause to think about real emergencies.

We are so pleased. Both of us have accidentally hit our buttons ( sorry!), and both times the response was very fast. Then, once my husband cut himself and I called. Very helpful response. It is really calming to know that, in that my husband has been diagnosed with beginning stages of Alzheimer's and I have very bad balance, you are there. Thank you!!

Haven't had ocassion to use product, but the registration process was a delight,very easy friendly instructions

So far the first time button was activated by accident they responded quickly and it appeared to be working great. A few times the battery was low and they did email one of us about it. However they did not follow the order of notification that we requested and they did not email all of us as they said they would. Recently the units battery went completely dead and NO ONE received a email so I am a little concerned about whether we can rely on them if a actual emergency occurs.

Placed order w friendly knowledgeable rep on phone 22 DEC Thu 1:30 pm pdt. Pay 1 year in advance now, get free OVERNiGHT shipping, lockbox, and 1 month free. Rep says place order, will email you confirmation in 2 hours, device will arrive Mon 26 DEC. Email confirm did not arrive, I call on 23 DEC Fri and company closed that day? Call on Sat 24 DEC and another agent says yes order is placed, I asked for confirm email and eta of delivery for Mon 26 DEC. I request manager who said delivery is now on Tue 27 DEC ((which may be prob if no one home to receive delivery). On Tue 27 DEC I receive an email states delivery NOW is by 8:00 pm on Wed 28 DEC? What happened to free overnight shipping? Whole point was to get device quickly to set up for our mother, and now what was ordered on 22 DEC arrives 28 DEC. Extended my visit and missed work to accommodate this, not impressed. I've worked 9 years in customer service w 24-hour concierge/travel company. Medical Guardian's customer service is troubling for its missed promises and deadlines. What kind of service will it provide to its clients wearing these medical alert medallions?

Original customer service in ordering the unit and setting up was great. Haven't gotten that 30-day testing follow-up call yet but that could be due to the holidays.

Very helpful and caring during an emotional and difficult decision. We initially received the wrong equipment but they rectified the situation quickly.

From the first moment I called to ask a slew of questions, I was treated with patience and respect. I was researching these devices for my mother and my sales rep, Bill, could not have been more helpful. I was provided honest answers and was even told I didn't need to purchase the more expensive system, as my mother wasn't ready for that type of system yet. Who does that?! We feel confident we made the right decision for my mother regarding both the system we got for her as well as the company that stands behind it. Thanks to everyone at Medical Guardian for giving us all peace of mind about our mother's well-being.