Lois Keating F.
COPY OF PAID INVOICE
HAD TO ASK SEVERAL TIMES FOR A COPY OF MY PAID INVOICE FOR MY TAX PURPOSES. BECAUSE OF THE DELAY-DID NOT TAKE THE OPPORTUNITIES TO RECOMMEND MEDICAL GUARDIAN. i FINALLY GOT 2 COPIES AND HAVE TESTED MY BUTTON AND AM VERY SATISFIED WITH THIS RESPONSE. TOO BAD I DID NOT GET BETTER RESPONSE AT THE BEGINNING AS IT LEFT A VERY UNEASY FEELING ABOUT THE SERVICE.
Response from Medical GuardianDec 19, 2016
Hi Lois, We apologize for the delay in sending you a copy of your paid invoice, but we'll follow up with our billing department to determine the cause of the delay and to ensure that it does not happen again to you or any of our other clients. We are happy to hear however that you are pleased with your medical alert system, and should you ever have any issues or concerns, please don't hesitate to reach out to our Client Services Team at 1-800-313-1191. Thank you, Lois, and we hope you have a great day!



