Medical GuardianReviews of medicalguardian.com

Called to ask receive information regarding ordering a Medical Guardian System. The call center was courteous and helpful, working with me to get the best system to meet my husband's needs.

I have not had to use my Medical Guardian to this point. However, I have had many times when I have activated my devise by mistake and have always had an immediate response.

Have not yet received the equipment but our experience with Customer Service was very good. The rep was well informed and communicated in a way that was easy for us to understand. She was very patient with all of our questions.

The device seems to work very well. However, as my mother is hard of hearing (as I explained when ordering the device), she cannot hear the sound clearly when an operator asks her if she needs help. I was told the sound is amplified, but it is not loud enough for my mother (90 1/2 years old). We are willing to try.

So far so good. We are not activated yet, but we are having to wait a few days, since the nursing home is wanting to Work with mom to get her used to the system before bringing her home. It is the weekend, so the therapists won't be in until Monday. I spoke with Sal on a couple of occasions previous to purchasing. He was very helpful and seemingly concerned about my mother's safety.

This was so easy to purchase and set up. Luckily, I haven't had to use it, but the testing of it leaves me confident in my mom's well being.

Just received it yesterday. Easy setup and great customer service.

I am happy with the unit and neck tag however I feel that there should have been contact after the initial call from the company. E.g., monthly testing, satisfaction call follow up.