Medical GuardianReviews of medicalguardian.com

I have been a customer for only a short time. The equipment arrived on time, and the setup was easy. Thank God I have not had to use the emergency medical service yet. Sheila Osawa

Do not like weight and size

SO SORRY, i JUST HAVE NOT SENT IN THE PAPERWORK YET. SO SORRY I HAVE TOO MUCH GOING ON RIGHT NOW.

I found out I had two brain aneurysms...one of which was going to need surgery that I had to wait 2 months for. There was the possibility of them rupturing...especially the larger one. Having the Medical Guardian made me feel more confident to be alone when my husband was at work or to even drive places by myself.

After researching online, Medical Guardian had one of the best reviews possible, so I felt good about signing my sister up. Our representative on the phone took my information down and sent a confirmation email. I noticed he had my sister's address down incorrectly and also had my phone number down as hers. When I called to rectify it, he said he would call back. He did and I explained about the address but before I could also tell him about the phone number he told me he would have to call me back. I waited over two hours, then called him again. After my call and corrections I ask him to send an updated confirmation, which he did. On the second confirmation the her info. was correct. When we received the unit in a box, there were no directions/info. included. Also, on the package, her address was incorrect again, with a new wrong address! Luckily our mailman noticed the mistake and delivered it anyhow. As an emergency service company, getting the patients address and phone correct is vital! Called rep. back twice. He never returned call. We were about to cancel our service and called a different number from the representatives. We got a very nice woman on this call who promised to rectify the info., send out the booklet of instructions, and credited us one month for our inconvenience. I am still worried that everything will go smoothly, if and when my sister ever needed to push the emergency button. I plan to double check that everything is in proper order. NOT a good start.....

all experiences have been very good except takes a long time to get to talk to someone when you call

I ordered the Guardian Premium device and service for my 90 year old father who lives alone. The device is high quality and the button/speaker/mic/GPS is the solution we wanted. Two things that I was disappointed with are that the GPS tracking is only available to me as his son during regular Customer Service working hours after hours there is no way to track the person. Second disappointmetn is that the second time I tried to test the device it said no cellular service, move to another location. Really?

I just ordered Medical Guardian for my grandmother. It couldn't have been an easier process. They had online chat so I could ask all my questions quietly at work, and then when it came time to order I just had to call really quickly with my credit card. I haven't received the unit yet, but if it's as good as their customer service I will be really happy. Plus, you can't beat the price!