Terry H.
Excellent customer relations!
My aunt lives alone and needs a medical alert system. Medical Guardian got excellent reviews and was rated in the top 3, so I called them. I cannot say enough about how patient, kind, understanding, and helpful my representative was on the phone! I told her I needed to talk it over with my sister and that I would call back the next day. She said she would be happy to answer any questions my sister had (even though I was the one making the purchase) and I felt absolutely NO pressure! When I called back the next day, I was able to speak to the same person, she remembered me and my story, and was again helpful, kind, patient, and understanding. She walked me through the options and completed my purchase over the phone. She made sure I knew that I could call her anytime with any concerns at all. How refreshing!!! 😊I do not have the unit yet, so I am giving the company 4 stars. Will happily change it to 5 if this turns out to be as expected!!