MadisonseatingReviews of madisonseating.com

I'm impressed with a great company Madison seating awesome customer service support excellent attitude I'm a very happy customer. Thank You Andrew.

Zero Stars.... going to keep this brief. They ship the wrong items weeks late. Then again the wrong items as well as items not shipped at all. Customer service is awful... they can’t even get it together to pick up a huge sectional mistakenly shipped. Been sitting in my house for 2 months. Even if you find furniture you like DO NOT ORDER. DO NOT USE MADISON SEATING!

Our office was in desperate need of 14 new chairs but had been stalling on buying due to the cost - many chairs in the high hundreds. A colleague found MadisonSeating where the chairs were discounted heavily. I was skeptical but reaching out to their customer service was easy and they responded quickly to assure me they offered only quality products. I placed an order for 14 leap chairs for the office. They arrived within a few days in perfect condition. Everyone in the office was so happy about the new chairs! (We did have one hiccup with the delivery carrier but MadisonSeating stepped in and communicated on my behalf. Their customer service was very helpful.) We were so impressed we are now ordering more chairs!

good experience.

After ordering two items on March 11 we were told we would be notified of shipment as soon as it occurred. They charged our credit card and when I questioned this they said it made me a "priority customer" for shipping. Two weeks later I still had no shipment. I was told their supplier had a system error and that the product would be back in stock in three weeks (April 17). They told me if I wanted a refund I would not be on the list for shipping anymore. We paid off the credit card and still no shipment. Then we received word that the shipment was leaving the manufacturer's site on April 20th. Once the product arrived it was as expected, but certainly not worth waiting SIX WEEKS for. I get rebate checks in the mail faster than that! Madison Seating offered us no additional discounts or other consideration for the delays, just the basic "we appreciate your patience..."

The supposed-to-be an open box aeron chair I got had coffee stain everywhere and was worn out from heavy use. When sent photos of the chair, I was told that it is in their "open-box" condition. When asked about returning the chair, I was told that they do not "advertise" that return is free. On top, they wanted to charge another $50 for restocking fee.

It’s no wonder Madison Seating are getting such bad reviews in a lot of rating websites. I wish I had done some research before buying from them. Now I know and will never again buy or encourage anyone to buy from them. When I pay $650 for a chair, I expect a lot more from the seller. But ultimately, even if the delivery is late and the service is terrible, at least I would expect them to honor their “satisfaction guarantee” which is supposed to provide free return shipping if for any reason you are not happy with your purchase. They continuously refused to honor it and pay for the return shipping and every time we talked, they became more and more aggressive. After several days of arguing back and forth, they ended up saying that “now it’s too late and you are out of your 30-day window to return your purchase” Shameful and embarrassing is how I would rate their overall service and especially their return policy and ability (or willingness) to honor their own guarantee.

I've bought over 15 chairs from these guys over the year. I'll be buying more soon. 3 years after I bought chairs they took care of warranty issues with two of them! That's good customer service!