MadisonseatingReviews of madisonseating.com

The chair I received was in terrible condition. The arm broke off. I ordered a replacement part for the arm to try and fix it. They sent it to the wrong address. It took countless emails and phone calls to get it reshipped at my cost (part and shipping). I received a wheel??? Customer Service is intentionally useless!

We ordered eight Steelcase leap chairs for our office. When they arrived, one of the chairs had a broken back and wheel casting. I emailed customer service with a picture, and they responded quickly. They will be shipping out a replacement chair.

Editing my previous review: Updating review from my previous review- no restocking fees were charged for cancelled items. No issues with ordering.

These folks at Madisonseating [a shout out to Annie and Laila] are serious about customer service. “How serious?” you ask. Well, let me tell you. My office task chair arrived with a balky pneumatic lift. I finally got around to sending them an email late on a Friday afternoon [3:44pm their time]. Twelve minutes later – and I have the time stamped emails to prove it – I received a reply. And it was not your automated boilerplate “Thank you for being our customer, we’re sorry for the inconvenience, we’ll get right on this, you should hear from us in two weeks” response. This was from an actual human – with the FedEx tracking number of the replacement part being sent to me. Yeah, that’s right. On a Friday afternoon. OK, you say, I’m not convinced. You are probably one of their best customers so of course you would be treated like royalty. Au contraire. I am a frugal individual [the less polite might say “cheap”] who had never made a purchase from Madisonseating before. And by frugal, I mean purchasing a refurbished, decadently-expensive-when-new Humanscale Task chair at a ridiculously low price. Heck, with the price I paid for the chair, the shipping cost [of my replacement part] alone probably eliminated their margin. This will not be my last purchase from them. If you are smart, you will give them a try as well.

We ordered two Steelcase leap chairs for our office. They arrived in the time specified. One of the chairs was broken so I contacted customer service. Their response was almost immediate. They offered to replace the broken chair and it should be arriving soon.

I ordered 50 Allsteel chairs and experienced minor issues with a mere 3 of the chairs. I contacted Customer Service and they wrote back right away with options for resolving my issue. The customer service was quick, very responsive and very customer service oriented. I am waiting for my replacement chairs to arrive. I would highly recommend this company. You can get a super high quality chair for a very reasonable price!

Ordered a Steelcase Leap chair from Madison Seating. Upon arrival, found out the cylinder is not working. Send a video to the customer service. Responded within 24 hours and send me a new replacement. Great customer service.

Ordered a chair that when I received it noticed it was broken. Took pictures and contacted customer service. CS was highly responsive and the matter was resolved within 48 hours as they will be sending a replacement.