MadisonseatingReviews of madisonseating.com

Steelcase leap v2 arrived broken. We are able to resolve the issue via a couple emails. They are sending me a replacement. This is probably the best resolution possible in this circumstance.

I purchased a refurbished chair - the same style of the one I have at work and I know that I love. I wasn't concerned about the possibility of cosmetic damage; but I know that I love how the chair feels and functions. My initial chair arrived damaged from shipping. The service team was incredibly responsive and concerned about my damaged chair. They provided a good resolution to the issue.

Madisonseating offered an expensive office chair (around $500-600) for only $239, refurbished and fully loaded. This is a really good deal, especially with their 10 year warranty. The chair I ordered arrived with a gas cylinder that was functional but needed replacing, and they sent one out immediately no questions asked and free of charge. I then noted another issue with the back frame which led to the back pad being uneven. They let me know I could keep the chair I had already received and that they would send me another one at no cost. While the chair should not have been shipped as it was, their customer service was seriously excellent and they went well above and beyond to make it right.

There customer service team was very responsive when there was an issue and super helpful with resolving the problem.

I received a broken chair and the support and responsiveness of customer service was excellent. The resolution of the issue was also first rate.

Chair arrived broken but the company agreed to send a new one out as a replacement. As good as a resolution as possible in this situration.

Customer service is very helpful in resolving a shipping issue.

We ordered chairs from Madison and received a damaged chair. Their support team was very responsive and replied within 24 hours with a solution. Excellent customer service!