MadisonseatingReviews of madisonseating.com

We are a public university and have decided to purchase chairs from Madison Seating. We are so glad we did, although one of the Freedom Chairs with Headrest was damaged. Madison Seating handled the situation exceptionally well. Annie from customer service responded promptly and arranged a replacement without requiring me to return the damaged chair. I really appreciate the excellent customer service and hassle-free resolution!

If I could give negative stars, I absolutely would. Do yourself a favor and DO NOT buy from Madison Seating. I ordered a Steelcase Amia chair from them, and the experience has been a nightmare. This isn't my first bad experience with them either, a previous chair I bought from them wasn't even level and now just collects dust because I missed the return window. This time, I contacted them well within their 30-day window to return the chair because it did not meet my needs. Their customer service had the nerve to tell me that "Customer service is our #1 priority" right after brushing off my complaints by saying it’s an "open box/refurbished" item so I should just accept the imperfections. Here is the ultimate scam: They force the customer to pay for all return shipping, even when they send you a subpar or defective product. Their terms state: "All shipping costs and arrangements associated with returned merchandise will be the customer’s responsibility." Do you know how much it costs to ship a massive, 48-pound office chair box back to their warehouse in New Jersey? It costs anywhere from $100 to over $200! They know exactly what they are doing. They ship out questionable, defective "refurbished" inventory knowing that you will be trapped into either keeping a chair you hate or losing a fortune on freight shipping just to get a partial refund. Their customer service is a joke, their products are a gamble, and their return policy is a financial trap. Buy from a reputable dealer who actually stands behind their products. Avoid Madison Seating at all costs!

Affordable product and customer service made our experience a smooth process. We ordered multiple products. While only 1 item had a defect, customer service sent us a replacement for the defective product to fulfill our entire order.

I have had the chair for a little more than 1 year. It has started to fall apart. They said it was warranteed and I could send it back. It was going to cost me $500 to send it back. They would not do anything to help make it more affordable. Why would I send a chair back for repair that would cost me an additional $500.00. They should be ashamed of themselves. Horrible customer service

I received broken chairs, and my credit card was charged twice without my authorization. Customer service was dismissive, rude, and completely unhelpful. The representative had an attitude, and the supervisor was even worse. They repeatedly failed to respond or resolve the duplicate charges and damaged merchandise. Based on my experience, this company operates in a deeply unprofessional and dishonest manner. I strongly recommend avoiding Madison Seating. Online saw this behavior and them telling people to put good review to even return the chair. Worst customer service.

I called to inquire about buying a chair that had three different sizes. I had called the customer support to inquire about the sizes I tried to explain to them I was in middle of the size B in C chair with my height and weight. That I thought I needed a B chair but before I could even get a word in edgewise the customer service Rep interrupted me and said based on my height and weight I was firmly in the size C category. I assumed that they knew something that I did not. I asked about the return policy and they said that I can return it no problem. No mention of the cost or shipping fee or anything of the sort Initially I did not receive a notice of the FedEx tracking number. So after about a week I called to inquire about that. The representative on the phone was short and rude. Told me that they could only respond to an e-mail request. So I did e-mail about the tracking number and I got that from them. When the chair finally arrived there was a hole in the box, 2 of them I believe and one of the bolts for the armrests were stripped out. At the time I was hoping to be happy with my purchase so I didn't report because I'm not petty about small things like that and everything else seemed to be intact I tried to use the chair for about a week and then I realized that I did in fact need the size B chair. I emailed them to ask about a return and getting a similar priced chair in size B. It was at that time that they informed me I would need to pay for shipping. I tried to explain I wanted the size B chair initially but their representative pushed me into the size C. They said they would never do that. Effectively they called me a liar and suggested I was not financially capable of buying a full priced chair, so I had to use their discount service. So I asked if they record their customer service interactions. I had the time and date and would like to hear the recording of my interaction with their representative. They refused and after a few emails back and for with someone calling herself Manager Susan a woman called me who I assume was manager Susan. It was the craziest experience I have ever had with a “customer service” rep. She basically yelled at me about wanting to return the chair, talked over me and would not listen to anything I had to say. Before the call even started I asked if we could record the conversation of course she refused knowing how wildly unprofessional she was about to be. I put the phone on Speaker and my 7 year old son was there. He even said she was being crazy. She did pay for the return label because I think she realized how bad this was. Once the call was over she would not let it go and continued to email me. So I return the chair. As soon as I see the chair had been delivered I called to make sure they were going to refund my money. This customer service rep told me I had to email them. I explained what happened and I did not want to run the risk of being accosted by another one of their employees. He said he had no idea what I was talking about and I said well I’m trying to explain it to you. He would not help me and I had to email them again. Thankfully no cold calls to yell at me this time around when I emailed them. They eventually refunded me but took out $50 restocking fee. To be honest the contested charge is still on going so I keep checking my statements to make sure they don’t make any more charges This is a discount service for a reason. They have rude, unprofessional employees and are a petty, dishonest company. I would not do any business with them for any reason

They listed a product as New Open Box, but sent me a refurbished chair that was obviously used and several years old. Shipping for a return was about 1/3rd of the order so I just kept it. They are intentionally misleading customers and I would recommend avoiding.

Bought a herman miller embody which seemed like a good deal while it was discounted. However returns weren't free in case there was an issue with the chair. In my case there was pilling on the reupholstered fabric on the chair. Scratches on the frame and a broken wheel on the base. They actually had the nerve to say as a "one time courtesy" they would replace the broken wheel. Keep in mind the chair is suppose to have a warranty from defects. I would avoid this business and look for deals elsewhere. I can only imagine the condition these chairs are refurbished from and it seems they do it in the cheapest way,